Digital Strategy & Sustainability Manager

End Date Friday 26 May 2023 Salary Range £57,048 - £71,310
Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary . Job Description Salary: £70,0000 to £80,000 base, 15% pension; discretionary bonus Channels Enabling Platform (CEP) is made up of Labs that power online banking in distinct and innovative ways - from Intelligent Automation, to Cyber Security, Operational Performance and Change Implementation. The role of the Strategy and Sustainability Manager is to support the design, implementation, and continuous evolution of our next generation digital run capabilities, as well as own and drive sustainability initiatives across CEP. Job Description Lloyds Banking Group is the UK’s leading digital franchise, with over 19 million active online customers across our three main brands - including Lloyds Bank, Halifax, Bank of Scotland and Scottish Widows - as well as the biggest mobile bank in the country. As the Bank transitions to its next iteration incorporating multi-cloud technology and moves away from a core technology stack, we're looking for an experienced candidate to work with the Digital Re-imagination Programme and consultants to help re-design digital run capabilities to support the new technology stack. In addition, with the Groups new sustainability commitments and values, this role will also lead on key sustainability activities on behalf of the channel. In particular, supporting the deployment of the CARE (Carbon Accounting & Reduction Engine) program and driving any resulting initiatives to reduce the carbon footprint of CEP-owned infrastructure, towards a ‘GreenOps’ model. Finally, the role will also be immersed into the day-to-day operational performance of the digital bank, with opportunities of training to develop data analysis skills. Key Accountabilities:

• Contribute to the transformation strategy and design of the Digital Bank’s future run operating model, initiating proof-of-concepts where necessary and driving the implementation of transformation activities
• Provide research insights that would feed into our strategic initiatives
• Lead on sustainability activities to reduce the CO2 footprint of the CEP-owned estate, as a result of recommendations made from the (in-development) CARE solution
• Work with wider sustainability initiatives and teams to drive the move towards a GreenOps model within LBG
• Support the production of monthly operational insights for the digital channels (i.e. mobile apps, desktop, Open Banking) using performance and capacity management toolsets
• Support the DD&S lab lead with internal & external research for various adhoc technology and strategic topics
• Regularly present succinct and effective reports and presentations to partners across the organisation to influence decisions and drive business outcomes
• Utilise your relationships to advocate change and educate colleagues on the news ways of working

What you’ll bring: Transformation experience in an operational environment

• Experience delivering projects/initiatives and technology/process improvements
• A strategic mentality and self-motivation to use multiple sources of information to contribute towards strategic decisions
• Ability to quickly grasp new concepts and assess how they can transform our existing model
• Excellent interpersonal, communication and stakeholder management skills
• Ability to clearly articulate and present technical concepts to audiences that vary in seniority and technical competence

Beneficial -

• Experience of data analysis & production of business or operational insights
• Experience working in a service management field for a large organisation
• An understanding of technical architecture and application stacks

What support will I get and how will my career grow? As well as the opportunity to gain experience and knowledge into how we operate and maintain the UK’s largest digital bank, this role will also play a key part in the group’s move to a more sustainable future. Together we make it possible! Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We're an equal opportunity employer and deeply value diversity within our organisation. Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses, and communities. The scale and reach of our Group means you'll continue to have opportunities to learn, grown and develop. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.