Head of Communications, Consumer

End Date Wednesday 29 March 2023 Salary Range £104,368 - £130,460
Agile Working Options Hybrid Working, Job Share Job Description Summary Would you like to help tell some of the best stories in Lloyds Banking Group? We have a brilliant opportunity to join the Group Corporate Affairs team. Job Description Would you like to help tell some of the best stories in Lloyds Banking Group? We have a brilliant opportunity to join the Group Corporate Affairs team.
Consumer Relationships and Consumer Lending play a huge role in delivering our exciting growth strategy. Home to 30,000 colleagues and millions of customers, we need critical communications expertise to engage key audiences on this part of our story.
The person taking on this role will be a lead communications partner to businesses and teams across the consumer businesses. They will set out and guide our communications activity, help to tell compelling stories and provide critical reputational counsel across a diverse and dynamic business which includes Customer Channels, Homes, Transport, PCA and Fraud.
Working together with other GCA Business Partners and Channels teams, including Media Relations, Digital & Social, Internal Communications and Group Public Affairs, the Head of Communications will be a single point of contact into GCA for senior leaders across the business.
This is a role that requires proven expertise in both internal and external communications practice. The Head of Communications will work with external agencies to support the implementation and delivery of campaigns, and alongside expert Group colleagues to engage our audiences in new and creative ways.
As a senior leader in the Consumer communications team, you'll role-model the Group’s values and play a meaningful role in the management and development of the colleagues you work with. You'll have to be proactive and have a strong understanding of retail banking, financial services and the things that matter to our colleagues and customers. This team wants to test new ideas and inspire change.

• Advance the reputation of Lloyds Banking Group as the bank that helps Britain prosper through innovative, integrated and creative communications plans that evidence effective storytelling and build pride in the Group.
• Own and deliver an integrated communications strategy which will support Consumer Relationships, Consumer Lending and Mass Affluent.
• Provide informed, professional and strategic counsel on issues that affect reputation, anticipating complex issues, challenges and opportunities and delivering solutions.
• Be a great partner to senior leaders, while working with expert channel and business support teams within GCA to deliver outstanding communications activity.
• Be a fantastic coach and mentor for others in the team and throughout the organisation, investing in own personal development.

What can we offer you in return? It is a very exciting time to join us! Together we'll continue our market leading, ground breaking transformation and you'll help us realise the Group's vision to be the Best Bank for Customers. Here, you'll grow as a person and develop your career. As well as a competitive salary, you’ll receive;

• Discretionary bonus and share plans
• Private Medical Insurance
• Pension, where we'll give you up to a max of 15%
• 30 days leave plus bank holidays
• A flexible cash pot (4% of your base salary) to spend on benefits

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We are an equal opportunity employer and deeply value diversity within our organisation. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.