Inward Payments Verification Officer

End Date Monday 01 May 2023 Salary Range £23,418 - £26,020
Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary This role is office based in the Isle of Man working 35 hours a week. It’s a fixed term contract role until 17th of November 2023. Job Description The Islands business is the fastest growing business in LBG so it’s a really great time to join and make a real difference. And with an employee benefits package you can tailor to suit your lifestyle a customer service role in Lloyds Bank International brings many exciting rewards... For starters, we'll give you a competitive starting salary between £23,418 and £26020. This comes with a bonus opportunity of c5% (and maybe more!) As well as giving you the following benefits:

• Various share schemes
• A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
• Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.

You’ll receive a Flex cash pot of 4%, which you can take as cash or spend on a wide range of options such as:

• Buying extra or selling holidays to suit from your 30 days leave (pro rata but including bank holidays) - ideal for half terms or that mini break.
• Extending the private medical cover you'll receive to family members.
• A Flex Card providing up to 15% discount with over 70 well known retailers.
• Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - we support sustainability!

We also have a number of free health and well-being offerings as well as generous parental / adoption leave policies. So you can be sure we're investing in your future. So, about the role...

• You’ll be responsible for reviewing Inward Credits from personal customers to ensure the incoming funds are plausible and in line with expected account activity. As well as reviewing and managing the incoming workflow for the team.
• You’ll be required to complete High/Low risk security call-backs (CVP) with our customers and dealing with simple/complex customer queries ranging from advice on source of funds/wealth, types of acceptable documentation and more.
• It’s about ensuring customers get the right support when they call or correspond with us via letter/email. Whether it’s a simple support need or a potential fraud/scam case.
• To ensure we have a digital record of each customer instruction you'll also be responsible for ensuring this data is uploaded into our digital record system (Datastore).

We just need you to demonstrate the following qualities:

• Honest, conscientious, and genuine. Caring about helping people with their queries.
• An ability to quickly build relationships; to understand and meet your Customers needs through our diverse range of services.
• Enthusiastic with the desire to deliver great service, and a teammate that can work closely with colleagues.
• Strong communication skills are key as you’ll be dealing with customers as well as colleagues daily.
• An eye for accuracy and strong attention to detail is key as you’ll be reviewing source of fund/wealth documentation.

What else will we provide? From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities. Together we'll make it possible We're really passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And just let us know if you need any reasonable adjustments made to our recruitment processes, and we'll try to accommodate them. So if you enjoy helping people, and a new full time role with us appeals, then get in touch and apply today, we'd love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.