Operational Comms Strategy, Assistant Marketing Manager – Brands, Marketing & Experience

End Date Tuesday 04 April 2023 Salary Range £29,712 - £37,140
Agile Working Options Hybrid Working Job Description Summary This is a fantastic opportunity to develop your skills, build on existing experience and gain valuable knowledge from one of the centres of excellence in Operational Communications. Job Description As an Assistant Marketing Manager, you’ll be part of Brands, Marketing & Experience and work closely with different business units across the Group. The role involves working with our creative agencies to develop and deliver training materials for colleagues across the Group. This training will support colleagues to deliver best practice communications, looking through the lens of Consumer Understanding, which is part of the new Consumer Duty regulation (Training on Consumer Duty will be provided during induction). This role is a fixed contract opportunity until 31/12/23 Your accountabilities will include:

• Working with stakeholders to understand colleague needs and training requirements
• Developing training and guidance to help colleagues produce and deliver best practice comms for customers
• Working with 3rd parties to produce training videos and supporting resources
• Creating briefs for agencies
• Managing training plans and key training deliverables
• Utilising behavioural science insight to inform training
• Ensuring our training helps colleagues deliver comms experiences that meet Group Standard's, particularly the FCA legislated Consumer Duty
• Driving performance improvements by challenging and influencing colleagues and suppliers to deliver training and communications solutions which respond to changing customer & regulatory demands
• Effectively manage budget across multiple projects, tracking and reporting as required.

Essential Skills:

• Strong stakeholder management and influencing skills
• Experience in managing multiple tasks and projects concurrently
• Confident to present to wide groups of people
• Great verbal and written communication skills, with excellent attention to detail
• Ability to prioritise and manage own workload, ensuring tasks are delivered as promised
• Budget management
• Proficiency in MS Office, especially Outlook, Word, Excel, PowerPoint and Adobe skills.

Desirable Skills:

• Knowledge of the FCA Consumer Duty requirements. This is not essential and full training will be provided during induction.

If this sounds like you then we'd like to hear from you! More about how we work: Our hybrid working model continues to evolve across BME. Currently, all BME colleagues are asked to work a minimum of 1 day per week in one of our Marketing hubs located in Bristol, Halifax and London. This is being monitored and reviewed on an ongoing basis. We appreciate certain office hours can sometimes be a challenge, and whilst we can’t always adopt every flexible working request, we're happy to be asked and will always consider them. Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We're an equal opportunity employer and deeply value diversity within our organisation. We’re adopting collaborative, agile ways of working, to help us deliver the best outcomes for our colleagues, customers and businesses. Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop. We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together. As part of the Group's commitments as a result of ring-fencing legislation, colleagues based in the Islands are required to be exclusively dedicated to the non-ring-fenced bank and its subsidiaries. This means that colleagues who are based in the Islands would not be able to undertake roles for the Ring Fenced Bank from their existing location and would need to consider relocation when applying for roles. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.