Performance Engineer (Service Team)

End Date Saturday 20 May 2023 Salary Range £57,048 - £71,310
Agile Working Options Flexible / Variable Hours Job Description Summary . Job Description Performance Engineer - Authentication Service Team About us: At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best Financial Services provider for our customers. Through our brands, our Group has a relationship with just about every household and community in the UK. We underpin the lives of millions of individuals and businesses and play such a meaningful role in helping to build a growing UK economy. Service Team Identification & Authentication (ID & Auth) is a key area within the Group Transformation division. It is the Centre of OAUTH2 solutions for the retail internet banking, mobile, and commercial teams to our 14+ million online retail, commercial and internal customers. Within Service Team our approach to hybrid working is still emergent but you should expect to be in office circa 2 days per week with home-working available for the remaining days. Want to know more? As a performance engineer within the authentication service team, you'll have shared responsibility for the support and development of the current performance/monitoring tool sets (Splunk & Dynatrace) and helping to optimise the performance of key APIs by working with developers to obtain the best performance out of the ID&Auth applications/APIs. This role will consist of tuning application logs in Splunk, creating dashboards and alerts to enable the production support team to identify and prevent or recover performance and availability issues. It will also involve some hands-on analytics of how APIs are working, looking to tune configurations and the application code itself with support from our development teams. You'll provide subject matter expertise to help extract business and technical insights across our critical services. About You We’re looking for someone who is passionate, inspiring and customer-obsessed, ensuring that the team are always focused on the priorities that will deliver the best outcomes for our customers and colleagues. We're hugely proud of the relationships we hold with our clients and key partners as trusted delivery providers. This is key to our success. Our culture brings together experienced, hardworking people, from a diverse group of backgrounds that enjoy a collaborative and innovative environment that supports flexible and agile working, always learning and improving ourselves and sharing knowledge. What would you get involved with?

• Liaise with developers and product owners to understand new web or mobile app journeys, apps and associated infrastructure stacks and assist with on boarding of Splunk logs in line with defined standard methodologies and deliver both operational and business data dashboards and alerts.
• You'll provide SME knowledge on the use of Splunk; defining, implementing and educating various teams on Splunk and logging standards
• Develop and support the API Platform in delivering new features and providing the right support for the team.
• You'll work closely with the 24/7 application support and operations teams to create and maintain the suite of monitoring alerts and dashboards, for the live service supporting over 14m customers
• You'll drive the delivery of new feature sets, working closely with partner resources to run POC/POV exercises on new Splunk/Dynatrace roadmap functionality, helping to build business cases for investment and taking ownership of the planning and delivery to live
• You'll seek opportunities to innovate with new capabilities in the market and tool integrations, performing experiments and POC exercises to drive best in class monitoring and insight capabilities, especially as LBG moves towards a multi-cloud technology strategy
• You'll help plan and deliver coaching for internal and wider colleagues, enabling the various product labs and Value Streams to deliver and develop their own dashboard and monitoring capabilities. You'll be instrumental in delivery of our strategy to become a ‘Centre Of Excellence’ for the operational performance monitoring and insights

To be considered for this job we would like you to have the following: We encourage people from a range of role and industry backgrounds but do need to see the following as a minimum for consideration Essential skills & experience:

• Strong Splunk skills and experience (ideally Splunk certified), including: designing, engineering and administering Splunk content/building Splunk reports, dashboards and alerts suitable for varied stakeholders (IT & Business)
• Solid understanding of microservice based architecture and API gateways.
• Strong knowledge on different cloud platforms.
• An understanding of the underlying Splunk platform infrastructure, including plug-ins, loggers & connectors, heavy forwarders, indexers and search head servers
• A “can-do” proactive attitude to problem solving and providing simplified solutions
• Solid analytical and debugging skills
• Experience of working in Unix environments and shell scripting, Java programming, SQL tuning & regex experience
• Excellent interpersonal, communication and stakeholder management skills, including the ability to clearly articulate and present technical concepts to audiences that vary in seniority and technical acumen

Desirable skills & experience

• Experience and confidence in working in fast paced Operational (ITIL), Agile or DevOps environments, including relevant tool sets (JIRA, Confluence)
• Experience in using and developing application performance monitoring solutions (eg. AppDynamics/Dynatrace/New Relic etc)
• Understanding and interpreting business to IT requirements and vice versa
• Understanding and experience of internet services technology stacks and a desire to learn new technologies
• Experience of Splunk across multi-cloud applications, or cloud services
• Experience of Redhat Container Platform (OCP)
• Experience in OAUTH2 solutions

Don’t worry if you don’t tick all these boxes; we’re open minded and keen to invest in people that want to work - learn & thrive! What can we offer you in return? In line with our strategy to be the Best Bank for Colleagues, we encourage a culture of professional development. You'll have numerous opportunities to stretch and develop beyond core role responsibilities. In addition, recognition for colleague contribution and performance is a truly meaningful element of our colleague charter. You'll be rewarded with excellent benefits, personal development and a career that’s enriching and full of opportunity! Annual basic salary: London: £66,744 – 77,868 + exceptional rewards package Halifax or Edinburgh: £57.078 - £66,591 + exceptional rewards package As well as a competitive salary, you’ll receive:

• A Discretionary Performance Share Award
• Generous pension contribution
• 30 Days leave plus bank holidays
• Private health cover
• Share Schemes
• Choice of various benefits

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation. We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And we’re proud to have received these industry recognitions: Stonewall Top Private Sector Employer, Top10 Employer for Working Families, The Times Top 50 Employer for Women and both Gold Standard and Best Workplace Adjustments Process from the Business Disability Forum. Are you interested in joining us? Apply today, we'd love to hear from you. Together we'll make it possible... At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.