Relationship Manager

End Date Sunday 19 February 2023 Salary Range £25,497 - £28,330
Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary This role is based in the Isle of Man, working 35 hours per week and you’ll be part of a highly motivated team of Relationship Managers whose role is to develop the relationship with their portfolio of customers based throughout the world. Job Description Please note this role is only available for individuals residing in, or to those who hold right to work permits for Isle of Man. The Islands business is the fastest growing business in LBG so it’s a really great time to join and make a real difference. And with an employee benefits package you can tailor to suit your lifestyle a customer service role in Lloyds Bank International brings many exciting rewards... For starters, we'll give you a competitive starting package of c£25,497 that comes with a bonus opportunity of c5% (and maybe more!) As well as giving you the following benefits:

• Various share schemes
• A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
• Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.

You’ll receive a Flex cash pot of 4%, which you can take as cash or spend on a wide range of options such as:

• Buying extra or selling holidays to suit from your 30 days leave (pro rata but including bank holidays) - ideal for half terms or that mini break.
• Extending the private medical cover you'll receive to family members.
• A Flex Card providing up to 15% discount with over 70 well known retailers.
• Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - we support sustainability!

We also have a number of free health and well-being offerings as well as generous parental / adoption leave policies. So you can be sure we're investing in your future. So, about the role... As an International Private Banking Relationship Manager, you’ll be speaking with customers face-to-face using Microsoft Teams or telephone and using your communication skills to provide a high level of customer service. Acting on behalf of the business to build long lasting and sustainable relationships within our global customer base to discover opportunities to match their needs against our products available to them in their country or residence. You’ll take ownership of customers’ needs using appropriate skills and decision making in an efficient and effective manner. You’ll aim to meet the needs of our customers across a range of banking products at first touch where appropriate. To assist customers register for our digital offering and use customer feedback to understand and improve our customer’s experience. Place the customer first and observe proper standards or market conduct and to act with skill, care and diligence in providing services to customers, treating them sensitively, flexibly and responsively. We just need you to demonstrate the following qualities:

• Honest, diligent and genuine, caring about helping people with their queries and to move forward with their finances.
• An ability to quickly build relationships; to understand and meet your Customer's needs through our diverse range of services.
• Hard-working with the desire to deliver great service, and a team mate that can work closely with colleagues.
• Ideally some Relationship Management, banking or business experience where you've had to deal with customers previously.

What else will we provide? From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities. Together we'll make it possible. We're really passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And just let us know if you need any reasonable adjustments made to our recruitment processes, and we'll try to accommodate them. So if you enjoy helping people, and a new full time role with us appeals, then get in touch and apply today, we'd love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.