Senior Product Designer - Innovation Lab

End Date Thursday 18 May 2023 Salary Range £73,616 - £92,020
Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Lloyds Banking Group is the UK’s leading bank with over 30m customers, and we’re the biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers. This is backed by significant investment in our platforms and people over the next three to five years Our Innovation team is looking towards the future, we’re exploring new product types, new market possibilities and new technologies to see how the future of the bank might look. We have a team of inquisitive people creating these new ideas, and we’re looking for a number of designers to complement the team. You'll be a design thinker and a design practitioner able to lead a workshop or sketch a storyboard and they’ll also be practiced storytellers able to construct a clear narrative around a new concept. This is a unique opportunity for a design all-rounder to help define new ways for us to engage and build relationships with our customers by supporting them with the right products, tools, and services. Using design principles, you’ll work with product owners to shape future products and services and create credible experiences. You'll be building on a core design skill but will be able to step into other roles and do much more. We're keen to hire someone with a talent for delivering outstanding customer outcomes by demonstrating behaviours aligned with our own. Here are some of the behaviours we'd love to see:

• Highly motivated, proactive, and driven to achieving individual and collective goals through cultivating an environment of innovation and continuous improvement.
• Experienced managing multiple design strands, able to prioritise and schedule work and capable of delivering clear leadership through design activities.
• Empathetic and engaging and enjoy building relationships and finding opportunities to bring people together.
• Credible in front of audiences and can offer a healthy challenge where appropriate.
• Calm and resilient under pressure, and can proactively identify new/potential risks, while being adaptable to emerging priorities.
• An innovative approach to problem solving and encourage input from others.

Additionally, you'll have outstanding communication skills and can confidently explain ideas, issues, and implications to senior, technical and non-technical audiences and will have great personal time management skills and can confidently manage others. Specific responsibilities of the role include:

• Planning design activity to support future innovation initiatives
• Supporting our research team to make sure we're led by colleague, customer and market insight.
• Communicating with and influencing colleagues and customers, including those who come from digital and non-digital backgrounds, to manage expectations and incorporate multiple perspectives.
• Making good design decisions, bringing the user perspective to the forefront and challenging the validity of constraints.
• Sharing knowledge, generating ideas, and embedding design principles across product, service, and customer journeys.
• Experience in a range of research and design methods is essential.
• Understanding competitor analysis, concepting, workshop facilitation, visual design across multiple platforms, prototyping, and sketching.
• Excellent knowledge in interaction design and usability best practice
• Proficient with industry standard design & business tools, such as Adobe CC, Sketch, InVision and Figma.

Preferred skills An in-depth understanding of Design Thinking practices. An awareness of behavioural economics and design psychology. A broad understanding of experimentation approaches and techniques. So, what can we offer you in return? At Lloyds Banking Group, we’re building an inclusive, diverse, values-led culture where colleagues feel recognised for their contributions and are committed to creating a workforce reflective of modern Britain and the customers and communities we serve. We're an equal-opportunity employer, providing flexible-working, as well as equipping colleagues with skills and opportunities. We may not always be able to accommodate every working pattern but will consider any request. You'll also receive a package that includes:

• Competitive salary
• Discretionary bonus
• Private Medical Insurance
• Pension, where we'll give up to a max of 15%
• Share plans
• 30 days holiday (plus Public)

Apply today and come and join us. We’re waiting for you. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.