Senior Product Owner

End Date Friday 26 May 2023 Salary Range £73,616 - £92,020
Agile Working Options Hybrid Working Job Description Senior Product Owner
Consumer Servicing & Engagement – Digital Engagement Lab Location: London based, hybrid working with 2 days per week in the office. Salary & Benefits: £73,616 to £92,020 base salary based on experience and grade, plus annual personal bonus, 15% employer pension contribution (when you put in 6%), private medical insurance, 30 days holiday plus bank holidays. We offer flexible working hours, to give you a good work life balance, agile working practices and are a very family friendly company. Lloyds Banking Group: Lloyds Bank are on a mission to help Britain Prosper, and we need your help in achieving our goals. We are revolutionising our technology, empowering our engineers and rapidly transforming our agile working methods. Come. Join us. Be part of building the Bank of the Future! LBG Labs: A Lab is a made of one or many teams who work together on key projects to deliver value at pace by designing services that people find useful, easy and engaging to use. Typically, a Lab has a solid focus on problem solving in an environment where engineers are creating innovative products which will transform the way our customers engage with us. About the Role: We’re looking for you to lead feature teams who are responsible for delivering high-impact notifications and insights to 9.6m+ LBG customers and helping them stay in control of their money. You’ll work across multiple business areas to understand the evolving customer needs and set the strategy for the next phase of how we proactively provide valuable insights to customers. You’ll lead your teams to work collaboratively to identify and prioritise opportunities where notifications can contribute, using data driven test and learn activities to regularly deliver innovative solutions for our customers. Through this the Notification teams play a pivotal role in raising and maintaining customer awareness of their banking activity, growing digital banking engagement and independence in the mobile app – reducing calls into the telephony team, and ultimately increasing customer satisfaction. Responsibilities:

• Leading a robust and curious team to deliver products and services to transform the end-to-end customer journey, while also actively promoting new ideas, transformation methodology and maintaining an inclusive culture.
• Figure out what customers need through a combination of user research, collecting feedback from cross-functional teammates, diving into data, and competitive analysis.
• Use design thinking principles to define better problems & creative solutions and efficiently connect with partners of different background & levels to get consensus
• Be accountable and responsible for the long-term vision of the products, business outcomes and journeys and to encourage others with this strategy.
• Balance investment priorities across creation of features that drive value, that deliver legal or regulatory commitments, and technical improvements and enablers to improve performance and resilience.

About You:

• Experienced in working in an Agile delivery environment at scale
• Experience in delivery of technology change across software and infrastructure.
• Able to demonstrate working with technical and cross-functional teams to create a service at scale
• You’re adept at immersing into a Product Business Area including external market trends to bring industry-leading insight to the organisation
• Strong communicator able to align across the organization
• Have used/are passionate about Design Research and data including qualitative and quantitative methods (e.g. journey mapping, prototype testing, card sorts, quant data analysis etc)

What’s in it for you? Whatever your aspirations, you can expect excellent benefits, personal development, and a career that’s enriching and full of opportunity. We promote an inclusive and diverse environment - it is one of the many things our colleagues love about working with us! As part of this we encourage colleagues to be flexible in their ways of working – including where and when you work – so you can balance your personal commitments with the needs of the business. We'd also like to reassure applicants that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform job functions, and to receive other benefits and privileges of employment. Apply today and join our inclusive, purpose-led team that celebrates diversity, Together we make it possible! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.