Customer Service Agent
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Applications are invited from candidates who naturally care about helping passengers and supporting the delivery of a safe and on-time airline. The opportunity is for a Customer Service Agent in Sumburgh.
The operation is delivered seven days a week, and staff work to a roster, including morning, afternoon, and weekend shifts.
Customer Service Agents have a wide range of duties including:
- Checking passengers in for flights
- Ensuring security protocols are adhered to
- Answer passenger queries when flights have been cancelled/delayed
- Arrange alternative transport/accommodation as required and
- Provide telephone ticketing sales support
- Accepting and processing cargo.
- Supporting the oil and gas operation.
Skills:
- Be customer focused and helpful.
- Enjoy working with the public and meeting new people.
- Have excellent communication skills.
- Be able to respond quickly and efficiently to changing situations
- Be able to deal with difficult situations with tact and diplomacy.
The role is varied involving indoor and outside working, in all weathers.
If you are interested in aviation and are committed to safety and delivering a high-quality service, please send your CV to apply.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Employee discount
- Free or subsidised travel
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Work authorisation:
- United Kingdom (required)
Work Location: One location
Application deadline: 19/05/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Airlines, Airports & Air Transportation
Based on transatlantic hiring benchmarks for Customer Service Agent roles across Loganair Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Airlines, Airports & Air Transportation.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £25,000 bracket, including retirement vesting and health parity.
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