111 Health Advisor (Call Handler)
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Do you want to make a difference?
Do you want to work for the best Ambulance service in the U.K?
Do you like working as part of a supportive and motivated team?
Would you like generous NHS Benefits for shopping , outings and holidays; 27 annual leave days (plus 8 days bank holiday) and NHS Pension?
Would you like to develop your career with the London Ambulance Service?
If you answered "yes" to these questions, then this is your chance to come along and join our 111 team!
Main duties of the job
Using excellent communication skills, you will assist and prioritise patients, supported by computer software to ensure and deliver a quality driven service to our callers. Providing advice or guidance under the direction or supervision of a health care professional, you will ensure appropriate support is given to our patients. In this role, you will also liaise with other agencies and healthcare providers and learn the necessary skills to manage the more challenging calls and situations.
Shift patterns/hours available:
Evenings and Weekends - 30 and 37.5 hours p/w.You must be able to work between 16:00 to 02:00 on Weekdays (Monday to Friday) and between 06:00-02:00 on Weekends (Saturday and Sunday). You will also be required to work 2.5 weekends out of 4.
Weekend Only - Only 15 hour p/w.You must be able to work anytime between 06:00 to 02:00 every weekend (Saturday and Sunday)
Overnight - 37.5 hours p/w only.You must be able to work between the hours of 20:00 to 08:00 throughout the week. (Monday to Sunday) and you will be required to work 2.5 weekends out of 4.
For more information on our 111 Health Advisor role, please click below:
https://www.youtube.com/watch?v=tB57gr_0Bzg
Job Types: Full-time, Part-time, Permanent
Part-time hours: 15-37 per week
Salary: £25,838.00-£27,285.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Every weekend
- Night shift
- Overtime
- Weekends only
Work authorisation:
- United Kingdom (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for 111 Health Advisor (Call Handler) roles across London Ambulance Services's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,838 - £27,285 bracket, including retirement vesting and health parity.
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