Customer Service Assistant - Long Eaton/Derby Branch
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Position Overview & Specifications
Full time or Part-time, Permanent – Long Eaton and Derby Branch.
We’re seeking an experienced, confident and customer-focused individual to join our branch team in Long Eaton and Derby, working across the 2 branches.
This role is dedicated to providing a first-class service to our members in a face-to-face environment.
This is an ideal opportunity for an individual with strong customer service skills to gain experience in a busy and highly regulated environment. A background in financial customer services or an associated sector would be an advantage but is not essential.
To be successful in this position, you will be a team player with a ‘can do’ attitude. Furthermore, you will have strong communication skills and confidence with IT systems and technology. You may also be required to work at alternative locations from time to time.
To apply, please send your CV with a brief covering letter to careers@theloughborough.co.ukby 10 July 2023.
Job Types: Full time, Part-time, Permanent
Full time hours: 36.25 per week
Part-time hours: 20 per week
Please note the salary £20,750 is the full-time equivalent, this will be pro-rata for part-time applicants.
Benefits:
- Company pension
- Life insurance
- Private medical insurance
- Sick pay
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Bonus scheme
Application question(s):
- Have you worked in Financial Services or an associated sector previously?
- Would you be willing for us to undertake a financial background check on you?
Experience:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
Application deadline: 10/07/2023
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Job Types: Full-time, Part-time, Permanent
Part-time hours: 20 per week
Salary: £20,750.00 per year
Benefits:
- Company pension
- Flexitime
- Life insurance
- Private medical insurance
- Sick pay
Schedule:
- Day shift
- Flexitime
- Weekend availability
Supplemental pay types:
- Bonus scheme
Application question(s):
- Have you worked in Financial Services or an associated sector previously?
- Would you be willing for us to undertake a financial background check on you?
Experience:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
Application deadline: 10/07/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Assistant - Long Eaton/Derby Branch roles across Loughborough Building Society's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,750 - £20,750 bracket, including retirement vesting and health parity.
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