Business Improvement Analyst

Summary

Job Description

We’re Lowell. Haven’t heard of us? Then let us say hello.

You may not know us, but our reputation’s growing. We help our customers pay off their debts in practical and affordable ways. And, we do it honestly, ethically, and without any confusing legal jargon. We’re expanding quickly, and looking for people who really want to help our customers turn their finances around. People who really want to make a difference. People like you?

So that’s us. Now, let’s talk about your role.

To support and develop changes in our Strategy Management product, Blaze. Blaze is a key part of the business operation, providing us the tools to design and automate processes. This role provides an excellent opportunity to provide positive input into how we shape the organisation, both to achieve commercial benefit and reduce business risks. Ensure all Blaze strategies are operating as intended, and develop any changes proposed in line with business need.

Key Responsibilities:

• Design and delivery of Blaze changes, both from BAU and projects. The senior role will take a greater lead on complex changes.
• Engage with IT to ensure oversight of changes in the Eclipse product, ensuring all changes operate as intended.
• Explore use of other Blaze tools, such as What-if analyser, to see if they can be used to improve business processes.
• Accountability for ensuring all rules have been adequately tested before any release to production.
• Review Blaze architecture, ensuring Blaze is used for the correct business processes. Performance reporting, ensuring Blaze is delivering as per the agreed key metrics.
• Identify areas of poor processes and work to improve with process owners.
• Identify and recommend key process improvements.
• Develop close relationships with all operational areas across the group.

What do we need from you?

To make the grade, you’ll need the following expertise:

Experience:

• Demonstrable evidence of developing and delivering complex process changes using strategy management systems.
• Demonstrable evidence of ability to define processes with business areas
• Strong communication skills including the ability to break down barriers
• Team player with cross functional achievements
• Financial services knowledge would be an advantage

Skill:

• Strong ability to interpret processes effectively to allow them to be documented accurately and changes made where appropriate.
• Excellent communication skills both written and verbal.
• Ability to plan and manage large volumes of work, and communicate effectively progress on work
• Strong attention to detail
• A positive attitude, willing to contribute to the overall improvement and success of the business and working practices
• Coaching/mentoring of other analysts.
• Ability to work on own initiative or as a part of a team.
• Ability to adapt quickly to change and be flexible.

Take the next step and apply

Got the lowdown? Like what you see? Make an application so we can consider you for the role.