Assistant Manager

What we offer our employees:

• Target driven monthly commission
• Company pension scheme
• BUPA Private Healthcare after one year of service
• Genuine career progression
• Full company training
• Staff discount scheme
• Employee discounts at a number of online/high street outlets
• Employee assistance program

An opportunity has arisen for a responsible individual to assist the store manager in the successful operation of our retail and service store at Luton Airport whilst stepping in for the manager in their absence. You will be responsible for a variety of duties to create an attractive and welcoming environment for your team and our customers, whilst going above and beyond to help passengers in the airport.

Important

To work within the airport you must be able to provide a full 5 years worth of work history as well as complete a Criminal reference check prior to starting work. You must be approved for an Airside pass and this can take some time.

Luggage Point are an equal opportunities employer.

What you will be doing:

• Approach customers and provide advice on services offered
• Assist customers with their queries and issues
• Follow company processes for logging/storing items
• Locate products on behalf of customers
• Deal with complaints in a patient and helpful manner
• Stand in for Manager in their absence
• Lead by example, inspiring and motivating the team to achieve positive results
• To carry out any duties as required by the Base Manager, Regional Manager and Directors to support the success of the business
• Go the “extra mile” to exceed Kpi's
• Operate cash registers and close daily revenues
• Maintain a clean and orderly environment in the store
• Managing stock levels and ordering

What you need for this position:

• Previous staff supervisory experience
• Live within a 30 minute commute of Luton Airport
• Proven experience in a customer service/sales role
• Experience in handling cash register and end of day procedures
• 'Tech-savvy' with knowledge of computer systems and databases
• Able to balance a customer-oriented and a results-driven approach
• Patient and comfortable dealing with complaints
• Professionalism and outgoing personality
• Excellent communication and interpersonal skills
• Outstanding organisational and multi-tasking abilities
• Good physical endurance

The role will involve working at Luton Airport. Shifts are 8 hours in length and could start at 4am or finish at 10pm depending on shift. Are you comfortable with these times and are you able to get to the airport using public transport? There is no staff car parking available at Luton airport.

What happens next?

Applicants who pass initial screening will be contacted to arrange a telephone interview. If successful a face to face interview will take place at the airport.

Job Type: Full-time

Salary: £24,000.00 per year

Benefits:

• Company pension
• Employee discount
• Private medical insurance
• Referral programme

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Luton Airport: reliably commute or plan to relocate before starting work (required)

Application question(s):

• The role will involve working at Luton Airport. Shifts are 8 hours in length and could start at 4am or finish at 10pm depending on shift. Are you comfortable with these times and are you able to get to the airport using public transport? There is no staff car parking available at Luton airport.

Experience:

• Management: 2 years (preferred)
• Customer Service: 3 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person