Leisure Assistant

Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance, a stay at the hotel will live long in the memory. With our 2 Rosette Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.

We are dedicated to the development of our employees. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals.

We Treat Our Team Like Family and Our Guest Like Royalty.

We are recruiting a full time Leisure Assistant within our Health Club.
Working 35 hours per week, 5 days out of 7 (shifts).
You will need to be flexible with the shift times that you can work,
also, weekend and bank holiday working is required for this role.

Overview of the role
To actively co-ordinate guest/member requests within the Leisure Club, ensuring that all customers receive a high standard of Customer Care and service.

What we are looking for
An individual with excellent customer service skills, and the ability to communicate well at all levels.
Previous hotel health club experience would be beneficial, but not essential.
A self-motivated and hardworking individual, with initiative, who is a team player.
A Lifeguard qualification would be beneficial.

Hospitality & Service
To provide a welcoming atmosphere for all our guests and members.
Ensure that all pool and Leisure Club furniture is kept clean and tidy, and cushions secure.
Perform fitness assessments as required (once trained) to Company procedures.
To offer a Fitness Programme for all new members, highlighting correct use of equipment and continue to monitor.
To act as a Salesperson, promoting the image of the Hotel at all times.
To maintain a smart and tidy appearance at all times, and to comply with uniform requirements.
Report and hand over any lost property.

• Competitive salary + Services Charge*
• 28 days paid holiday with an extra 5 days, following 5 years’ service
• Discounted hotel room rates across our hotels for you and your friends and family.
• Valuable Training and Development opportunities
• Uniform and Complimentary Dry Cleaning
• Fre