Reservations Manager
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance, a stay at the hotel will live long in the memory. With our 2 Rosette Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.
We are dedicated to the development of our employees. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals.
Reservations Manager Competitive Salary, *plus service charge
We treat our team like family and our guest like royalty!
We are looking for a Full Time Reservations Manager who will delight our guests with sincere, attentive service.
The Reservations Manager will be responsible for recording and processing all rooms, F&B and activities reservation enquiries made by phone, e-mail or via third party efficiently and accurately. The Reservations Manager will encourage a sales attitude amongst all colleagues and ensure that they are aware of sales opportunities within the hotel.
What we are looking for:
You will be focused on genuine care about guest experience and exceeding guest expectations
You are extremely organised and a great eye for detail
You are a great leader and strive to develop the reception team
Must have a Good knowledge of reservations systems (Opera PMS)
Previous experience as a Reservations Manager or in Hotel Front Office is required
What do we offer?
A very competitive salary
28 days paid holiday with an extra 5 days, following 5 years’ service
Discounted hotel room rates across our hotels for you and friends and family
Fantastic Training and Development opportunities
Uniform and Complimentary Dry Cleaning
Free Meals on shift
Life Assurance
Unrivalled Career Progression prospects
Apply now to be our new Reservations Manager and join our team!
- Service charge is dependent on hours worked and sales performance and is not guaranteed
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Hotels & Resorts
Based on transatlantic hiring benchmarks for Reservations Manager roles across Luton Hoo Hotel, Golf & Spa's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Hotels & Resorts.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £16,425 - £20,058 bracket, including retirement vesting and health parity.
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