Customer Service
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Company description
Online Fashion retail selling ladies' clothing via our website
Job description
We are an online fashion retailer looking for a customer service advisor.
This role involves dealing with incoming enquiries relating to already placed orders/refund/exchanges or about the new products etc.
Queries are coming via email or social media messages hence no phone enquiries are being dealt at the moment.
Staying on top of the emails and messages and making sure all the enquiries are dealt in professional and timely manner.
The role also involves regular posts on our social media channels, a good knowledge of social media channel will be an advantage.
Previous customer service experience in similar setup is essential.
Must be well organised and have ability to prioritise tasks as per their importance.
Excellent communication skills required.
Monday to Friday
4 Hours a day
Working from Home, no commuting required.
Flexible Hours between 09:00 am and 05:00pm
Job Type: Part-time
Part-time hours: 20 per week
Salary: £9.90-£10.00 per hour
Benefits:
- Casual dress
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: Remote
Application deadline: 07/02/2023
Reference ID: LWF012023
Expected start date: 13/02/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service roles across LWF Fashion's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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