Service Operations Manager

We are looking to offer a Service Operations Manager the opportunity to join our expanding Plant & Fleet team based in Castleford.

As a Service Operations Manager you will be a part of our commitment to deliver what we promise for our clients, within the leading essential infrastructure services provider operating within the UK & Ireland.

Does this sound like a role for you? Read more…

About M Group Services Plant and Fleet and your team

With 8 depots across the UK, M Group Services Plant & Fleet Solutions provide innovative plant and fleet asset management solutions across M Group Services. We provide our business with more than 9,000 vehicles and over 25,000 owned or externally hired plant assets.

Our team has grown rapidly and we are responsible for the supply and management of specialist equipment and vehicles, supplying the Water, Energy, Transport, Data and Telecommunication sectors.

Who you are?

Do you have experience improving operational management systems, processes and best practices? Have you previously formulating strategic and operational objectives?

Do you like a challenge? Are you keen to develop your skills? Do you enjoy finding solutions?

If you want to make a difference working with a supportive team environment, we would be pleased to hear from you.

As the Service Operations Manager, you’ll get the opportunity to:

• Develop strategies for improved cost efficiency
• Drive quality in the workshops and improved efficiencies
• Drives efficiencies in mobile performance
• Ensures minimum standards are met
• Deliver consistent service to the clients without compromise to Health and Safety
• Best in class and lowest costs operations
• Ensure bay dwell times are always kept to a minimum
• Drive for maximum technician efficiency maximising productivity
• Ensure all service & maintenance operations are carried on in an appropriate, cost-effective way
• Ensuring the fleet is operating in accordance with legislation and regulations
• Assisting with the drafting and implementation of effective policies and processes regarding fleet service & maintenance
• Managing strict vehicle maintenance and servicing schedules to minimise downtime
• Maintaining accurate and detailed records of vehicle inspections and services
• Monitoring fleet costs and ensuring that they remain within budget
• Oversee all the service & maintenance activities connected with the fleet
• Managing the performance of the team while ensuring adherence to health and safety regulations
• Preparing production and performance reports for senior management
• Building effective professional working relationships with all stakeholders, including suppliers and customers
• Developing and implementing a comprehensive maintenance program for the fleet
• Maintaining all administrative records
• Maintaining inventory levels and controlling the flow & utilisation of product
• Responsible for the recruitment and training of personnel and responsible for driving team engagement
• Reviewing and approving operational invoices and forwarding them to payment
• Collaboration with other essential teams
• Assures that policies are applied fairly and consistently
• Monitors technician & supplier performance and publishes appropriate measures
• Creates a work environment where people can contribute to their highest potential
• Interviewing, hiring, and training employees
• Planning, assigning, and directing work
• Appraising performance

What you’ll bring?

• NVQ level 2/3 preferred.
• Membership of professional body preferred
• Track record of guiding large teams successfully to meet the organisation’s targets
• Delivery consistent quality and continuous improvement culture in a large organisation
• Strong background in the management and maintenance of a variety of types of vehicles
• High-level understanding of relevant health and safety regulations
• The ability to work under pressure and meet deadlines
• Strong organisational and planning skills to manage organisational change
• Ability to develop, analyse and review numerical data to make conclusions
• Excellent negotiation and communication skills
• Outstanding project management skills
• Must be metrics driven and able to implement new strategies when necessary
• Familiar with Industrial health and safety compliance.

What’s in it for you?

25 days' annual leave plus statutory holidays
Discretionary annual bonus
Contributory Pension scheme
Life Assurance
Access to our Employee Assistance Programme
Cycle to work scheme
Access to a wide range of discounts and special offers through our online rewards platform
Private health care
Company car/ car allowance and fuel card

Our Vision and Values

Our vision is to be the leading service provider for essential infrastructure in the UK and Ireland.

The core values for our sustainable growth are:

People – engaging and empowering everyone to deliver and grow
Safety – putting health, wellbeing and safety of people first
Delivery – helping deliver our clients’ business needs
Integrity – behaving respectfully and in a sustainable manner to our communities and the environment, maintaining accountability and honesty in the way we work.