Operations Manager

Job Title - Operations Manager at Macdonald Bath Spa

About us:

Discover our stunning five-star destination in the heart of the beautiful historic city of Bath - the perfect venue for an indulgent break, a spectacular event, or a stylish wedding, with minimum effort required and maximum luxury delivered.

Join our growing team at Bath Spa Hotel. You’ll work in a fabulous five-star hotel environment in the beautiful Historic bath with a team focused on business and personal growth.

Becoming a team member here at Macdonald Hotels & Resorts means joining a team where a world of opportunity exists to develop your skills and progress your career in hospitality. Bath Spa Operations Managers play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards.

Role Requirements
Our Operations Managers are hardworking individuals who can work on their own initiative and are key players in our hotel operations teams. In conjunction with the General Manager, our Operations Managers are accountable for the people, product and profit within the hotel. They will have had experience at Head of Department level within a food and beverage establishment and will have a proven track record in delivering customer service excellence in a highly competitive market. They will be able to demonstrate an ability to provide inspirational leadership in the absence of the General Manager, motivating and developing team members to contribute towards the overall success of the business. They will be able to deliver results, maximising profits through sales and yield, whilst exploiting opportunities for growth within the business. This is a senior position in our hotel operations team, assuming overall responsibility for the hotel in the absence of General Manager and you will be required to be flexible in your approach to driving performance in a 24/7 business.

Job Duties:
To deputise for the General Manager and to assume overall responsibility for the smooth running of the hotel in the absence of the General Manager
To support with the management of all human resources functions including; recruitment, selection, induction, and training
To conduct annual team appraisals to create personal development plans to be monitored monthly
To ensure that all personal files are updated and maintained
To establish highly motivated teams who take ownership for the achievement of the business objectives within the Hotel
To maximise individuals’ potential through a positive commitment to training and development and succession planning at all levels
To identify generic training needs to address business issues, using the resources effectively to solve them
To champion company values adopting an open and consultative style of management providing a role model for all the team
To motivate the team to gain commitment to ensure the achievement of the agreed Macdonald Hotels operating standards
To adopt a consultative and participative style of leadership which encompasses Macdonald Hotels values and inspires employees to make a positive contribution to the business
To ensure that all reporting systems are adhered to
To implement and maintain effective mediums of communication to eliminate the use of internal emails and to support daily/weekly/monthly team/department meetings
To share key information with the team to foster a clear understanding of expectations
To monitor employee health and wellbeing inclusive of but not limited to; staff uniforms, staff meals, staff welfare
To take responsibility for the safety and security of all guests, staff and customers

We’ve got Wagestream – a user-friendly app which helps you take control of your finances. Wagestream is a tool for everyday life. It puts you in control of your own money before giving you access to your wages as you earn them, putting you on a path to financial freedom.

Wagestream also provides a range of tools to get you financially fit:

• Stream up to 40% of your pay directly into your personal account
• Competitive rates of pay at all levels
• Uniform provided
• Parking available on-site
• Free meals when on duty
• Accommodation available on request
• Generous discount on regular room rates
• Referral programme
• 25% off food, drink, and spa treatments across the group
• 20% discount on golf
• Auto-enrolment into our pension scheme and life assurance
• Access to the Employee Assistance Programme through Hospitality in Action

Job Types: Full-time, Permanent

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Referral programme

Supplemental pay types:

• Bonus scheme
• Tips

Work Location: In person