Head of Operations

Date: 24-Jan-2023

Location: London Stansted Airport, GB

Company: MAG

• Based at London Stansted Airport
• Permanent role
• We are proud to be a diverse employer, and we welcome candidates from all backgrounds

About us:

Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.

There is an exciting future ahead for London Stansted. Having already invested millions in the departure lounge and baggage system, this year we also secured approval for the next phase of growth, with permission granted to increase the airport’s capacity from 35 to 43 million passengers per year.

We’re all here on a journey ourselves, striving every day to help make air travel smoother, more seamless, connecting more people and goods with the world. As a team, we recognise the importance of what we do, supporting one another along the way. Together, we are the Journey Makers.

The role:

As Head of Operations - Terminal Security, you will drive, motivate and develop our team of 900 colleagues who welcome over 25 million passengers a year through the security hall at London Stansted Airport. You will focus on the safe, friendly, and efficient flow of customers through security whilst ensuring that security standards are consistently met, and customers always experience a professional and positive experience. You will design and implement plans that achieve the full optimization of security equipment, by assessing the current infrastructure and identify how new technologies should support the operation. People direction and engagement are really important in terms of helping your colleagues achieve their full potential. Finally, the Security Hall will undergo significant transformation with investment into new technology, which will revolutionize the customer and colleague experience. You will be pivotal to ensuring that the transformation program meets all the objectives, and that the future way of working are successfully embedded into the operation. Other accountabilities include:

• Monitor, progress and manage operational risks that impact the security service or the program, ensuring key stakeholders are kept informed
• Collaborate with Airport planning to ensure the operational plans align with KPI’s and the OPEX budget
• Maintain working knowledge of available security technologies and innovations to enable development of future Security operating models
• Work Closely with the People team to refine the Security recruitment and attraction strategy to ensure this meets the current and future operational needs

What will make you successful in this role:

You will come from driving a large-scale operation, in a customer service or orientated commercial environment with a track record of colleague engagement high standards & performance. You will be flow & productivity focussed with an ever constant eye on continuous improvement using data & metrics. Relationship building will be key across a wide range of diverse stakeholders and external partners, as is delivering change & transformation programmes. You will guide by example in your peer group as well as across the wider group.

What benefits can we offer?

Great benefits as you would expect from a business the size of MAG – in the shape of a competitive salary, bonus scheme and benefits package including 11% company contribution pension, car allowance, private medical scheme, free parking & subsidised public transport, 25 days holidays plus bank holidays and a huge range of company discounts.

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such welcome applications from candidates from all diverse backgrounds.

MAG is a Disability confident employer and therefore are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing HR.Recruitment@MAGAirports.com