Security Team Manager

Date: 06-Feb-2023

Location: East Midlands Airport, GB

Company: MAG

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• Security Team Manager
• East Midlands Airport
• Permanent
• £35,310 per annum 24 hours shifts 365 days

East Midlands Airport

Are you ready to take your leadership career to the next level in a fast paced, dynamic 24/7 operations within the aviation sector?

Here at East Midlands Airport, we’ve seen a strong bounce back from the pandemic and are now expanding our leadership teams ready to welcome c3.8m customers through our terminal this year.

Reporting to the Security Operations Manager, the Security Team Manager (STM) manages a diverse team of Aviation Security Officers (ASO)s within our security department.

The job holder will have a passion for leading people, a track record of managing large teams of up to 30 people with a focus on delivering exceptional results, in a fast-paced operation where they will balance the needs of a complex, regulated environment with the needs of our people and customers.

So, if you’re passionate about our customer service and delivering a world class service across our security business at all times of day or night we look forward to meeting you

A day in the life of!

• Operating across a 24-hour operation including day and night shifts.

• Front line communication and primary escalation point for your team of Aviation Security Officers.
• Lead and manage the department management KPIs including colleague engagement survey scores and people policy management such as absence, capability, disciplinary, and grievance.

• Carry out colleague welfare calls, and completion of RTWs on first day of a colleagues return from absence.

• Responsible for a compliant security operation with DfT national aviation security regulation within all terminal security areas
• Monitor and measure the KPIs of the operational security function; including queue times (agreed SLAs), the throughput of customers and the standards of customer service offered by security colleagues.
• Responsible for a compliant security operation with DfT national aviation security regulation across the airfield, and cargo security locations.
• Plan to ensure that we meet service level agreements within all areas of responsibility

What will make you successful!

• Experience in leading large diverse teams through leadership, engagement and applied people management process
• Excellent communication & engagement skills and ability to communicate effectively to a large team
• Enthusiastic about making a difference
• Experience of working in a fast paced, operational environment
• The ability to successfully adapt to challenging internal/external operational demands
• Demonstrable experience of improving performance by introducing more efficient working practices/technology
• Analytical thinking and ability to interpret data and use it to drive continuous improvement
• Proven planning capability
• Computer literate; for example, Microsoft Word, Excel, and Office
• Utilise operational off-peak periods effectively
• Able to drive efficiency within the security department by focusing on productivity to maintain or enhance operational performance

Equal Opportunities & Reasonable Adjustments

MAG are a values led organisation and we are committed to providing equal opportunities in all areas of work and business. We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work. At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to contact our Recruitment Team to inform us of any reasonable adjustments you might need to enable this to happen. You can contact the team by emailing HR.Recruitment@MAGAirports.com

This role will close once we have received sufficient applications

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