Traffic Marshall

Date: 11-Apr-2023

Location: Manchester Airport, GB

Company: MAG

• Traffic Marshall
• Based at Manchester Airport
• Permanent, Temporary Positions Full Time (42 hours per week)
• Salary £25,000 per annum (Inclusive of 17.5% Shift allowance)
• 4 on 4 off rotation – Mix of day and night shifts

We are proud to be diverse. We welcome applications from people of all backgrounds.

About us:

MAG is the UK’s largest Airport operator. We own and operate Manchester, London Stansted and East Midlands Airports along with MAG USA, a major Airport services business based out of Chicago.

Find out more about us here - https://www.youtube.com/watch?v=TjepkEAhVkk


About the role:

This is a heavily focused customer service role where you will provide 1st line customer assistance to users of the Terminal forecourt areas, car parks and Black Cab users on a continuous basis, ensuring proper control and safe access for the general public, staff and service partners of the airport.

You will be responsible for ensuring a continuous flow of moving traffic on Manchester airport road network and forecourts in an efficient/effective manner, whilst ensuring the safe egress from site for our customers as well as staff and provide support where necessary.

Working across the 6 core roles within the traffic marshal role, which are, but not restricted to; The Taxi Feeder Park, T1 Departures, T2 Departures, T3 Departures, Ground Transport Interchange and conducting Mobile Patrol Duties.


Principal Accountabilities:

• Feeder Park – To manage and adhere to the companies taxi management operational system ensuring all hackney trade comply with the Airport Code of Conduct and Standard Operating Procedures
• Olympic House (T1 Departures) – To maintain a continuous flow off all traffic from passengers dropping off to buses and taxis. Assist all customers of the airport with any general enquiries and provide excellent customer service when required.
• Terminal 1 Departures (Level 5 Departures) – To maintain a continuous flow off all traffic from passengers dropping off to buses and taxis. Assist all customers of the airport with any general enquiries and provide excellent customer service when required.
• Terminal 2 Departures – To maintain a continuous flow off all traffic from passengers dropping off to buses and taxis. Assist all customers of the airport with any general enquiries and provide excellent customer service when required.
• Terminal 3 Departures – To maintain a continuous flow off all traffic from passengers dropping off to buses and taxis. Assist all customers of the airport with any general enquiries and provide excellent customer service when required.
• Ground Transport Interchange - To maintain a continuous flow off all traffic from passengers dropping off to buses and taxis. Assist all customers of the airport with any general enquiries and provide excellent customer service when required.
• Forecourt Mobile – To patrol pre-determined areas of the airport site landside assisting/addressing problems that could halt or disrupt the flow of traffic.
• To provide customer assistance and support and be an ambassador for the airport
• Interact with and offer support to all other areas of the Landside Operations, including Car Park Operations and Customer Transport Operations.
• Daily Operational Roles – Across all the terminals and road network (Please see Principle Accountabilities above). Vehicles parked on double yellow lines to be moved on immediately. Vehicles blocking entrances to be moved on immediately. Vehicles parked in unauthorised areas e.g. bus lanes car park entrances to be moved on immediately.
• Deal with agitated and upset customers in an empathetic manner whilst still giving general guidance and support, and use a calming and professional approach to diffuse the situation
• Where necessary report and advise GMP and Landside Managers of issues that could have a detrimental impact on the safety and security of the airport.

Knowledge, Experience and Skills:

• Demonstratable strong customer service orientation and experience
• Excellent interpersonal and conflict management skills, particularly in challenging situations
• Ability to work on own initiative with minimal supervision being pro-active in all traffic management issues
• Excellent communication skills at all levels
• Ability to work accurately under pressure and in challenging situations
• To be prepared to work flexibly and effectively in all weather conditions and on a rotating shift basis
• Must be a team player
• Full clean driving licence (essential)
• Experience in a similar role would be advantageous
• I.T skills – Experience of using Microsoft office platforms

Benefits:

As a MAG employee you will have access to some great benefits including:

✈Free on-site parking whilst on duty
✈Free Airport parking when you go on holiday (subject to availability and pre-booking)
✈Access to our employee rewards portal with discounts and savings
✈24hour Employee Assistance Programme
✈MAG Pension scheme which doubles your contribution
✈Discounts on public transport to work
✈Discounts on MAG products such as Airport Hospitality Lounges and holiday parking
✈On-site discounts and heavily discounted staff shop
✈Fantastic career development opportunities – We are the UK’s largest Airport Operator!
✈Enrolment in our All-Colleague Annual Bonus Scheme

How do I apply?

Please submit your up-to date CV and a covering letter detailing how you meet the role criteria.

For current MAG employees applying for this role, applications will only be accepted through Colleague Self Service (CSS) - please follow this link: www.manchesterairport.co.uk/Careers

Advert will close once sufficient applications are received

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such welcome applications from candidates from all diverse backgrounds.

MAG is a Disability confident employer and therefore are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing HR.Recruitment@MAGAirports.com