Customer Service Team Member
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Position Overview & Specifications
We are currently recruiting for a talented customer service assistant / Team Member to work at our Rio Bingo Club in Canvey Island. You will need to be friendly, enthusiastic, and passionate about delivering excellent customer service and standards.
The Role
- Meeting and greeting Customers
- Providing help and assistance to customers
- Selling Bingo Books/packages
- Giving change
- Providing customer service on the bingo hall floor
- Ensuring all fruit machines are kept clean and presentable
- Serving/preparing food and beverages
- A willingness to call bingo once you have been fully trained in this area
- Any other duties to support the smooth running of the Club
The Person
- Customer service experience (ideally in bingo or in the hospitality/entertainment industry)
- Good communication skills
- Cash handling experience
- Experience of working with food and beverages (preferred)
- A good work ethos:
- Are you happy to help out and go the extra mile
- Punctual
- Hard working
- And have a smart appearance
The Pay and Hours
This is a permanent position, working around 20 hours per week with a minimum rate of pay of £9.50 per hour. Actual working days and hours to be determined at interview.
We operate a fully flexible working pattern over 7 days and our main bingo sessions tend to be evenings from around 5.30pm with afternoon working usually between 11am and 3pm.
About us
Majestic Bingo Limited are one of the leading independent operators of retail Bingo, with clubs across England & Wales.
The Majestic experience is all about ensuring our customers have a great time from walking through our doors to leaving, and feel they have been entertained and looked after - it’s about the personal touch! Majestic Bingo utilise the latest technology in entertainment and we tailor this to our individual clubs. We offer our customers lots of fun but with a truly local flavour and want our staff to ensure there is 'never a dull moment'!
Please note that due to the requirements of our Gambling Licence, all applicants must be aged 18 or over.
Job Types: Part-time, Permanent
Part-time hours: 20 per week
Salary: £9.50 per hour
Benefits:
- Discounted or free food
Schedule:
- Holidays
- Monday to Friday
- Weekend availability
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Team Member roles across Majestic Bingo Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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