Customer Service Advisor (Three months)
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Major Recruitment Oldbury are delighted to be recruiting for a Sandwell public sector organisation in the Smethwick area, who are seeking a Customer Service Advisor to start immediately. The role will be to the end of March 2023, potentially longer. The hours of work will be Monday to Thursday 9am to 5.30pm and Friday 9am to 5pm.
Please note this role will be office based in Oldbury and IS NOT a remote or hybrid working role
The post involves delivering an enhanced customer experience that promotes wellbeing to local people in their local communities.
The ideal candidate will have experience of working within a busy contact centre environment and will need to:
- Deal with incoming calls and process requests for service from all customer equirires across multiple channels.
- Be an active listener with clear communication skills
- Have excellent ICT as the role requires the use of numerous systems and applications
- You must have a GCSE English or Maths or equivalent qualification.
- Monday - Thursday 9am - 5:30pm - Thursday - Friday 9am - 5:00pm
A DBS is required for this role
Job Type: Full-time
Salary: £11.18 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Smethwick: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: One location
Reference ID: KLCSS
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Staffing, Recruitment & Subcontracting
Based on transatlantic hiring benchmarks for Customer Service Advisor (Three months) roles across Major Recruitment Oldbury's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Staffing, Recruitment & Subcontracting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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