Customer Care Advisor
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Position Overview & Specifications
Huddersfield (Head Office)
Mamas & Papas (Head Office)
Colne Bridge Road,
Huddersfield,
West Yorkshire
HD5 0RH
Overview
For over 40 years, Mamas & Papas has grown to become one of the most globally recognised retailers & award winning manufacturers within the baby & nursery products sector. Whether our customers are shopping for a pram, a cot, baby changing table, a nice baby outfit or anything else our award winning products & instore service, creates a brand of trust & magical memories to cherish.
Within our Customer Care / Contact Centre /Call Centre, based at our Head Office on the outskirts of Huddersfield, we make sure that whenever one of our customers needs us, we are there for them. That friendly voice on the phone, that reassuring arm as it were, to help deal & solve any scenarios with the products they’ve bought from either our stores, online or some of our other retail partners, or any queries they may have.
The Role of CUSTOMER CARE ADVISOR
As a result of continued growth, we're continually looking for additional CUSTOMER CARE ADVISOR (s) to join Mamas & Papas. We will provide you with a full training program in call handling, systems & product knowledge, so that you can comfortably handle a variety of calls & queries that come through by phone or email.
Furthermore, we will provide you as a CUSTOMER CARE ADVISOR with a fun and creative environment to work in that will put a smile on your face for sure. Full of similarly minded, caring people, who want to help our customers the best they can.
The working hours of a Full time Customer Care Advisor being Monday to Friday from 09:15 through to 17:30 with working 1 in 3 Saturdays from 09:00 to 17:00 where you get a day off in the week when you do a Saturday.
A number of contracts are available such as :
- Full Time
- Part Time (Hours being 30 hours, 22.5 hours or 15 hours)
- Just weekend (Saturday and Sunday)
(Apply to find out more, and what works best for you)
If you come from a call centre or customer service background, where you genuinely put the customer first, are great at problem solving and gets things done and want to be part of a globally expanding retailer and manufacturer, creating magical memories for our customers then we would love to hear from you....
HOW TO APPLY:
...To APPLY for a CUSTOMER CARE ADVISOR opportunity, simply click through to attach your Cv and complete our short application form.
We look forward to hearing from you and welcoming you to the Mamas & Papas family.
HOW TO FIND US:
Our Customer Contact Centre Location:
Mamas & Papas Head Office
Colne Bridge Road
Huddersfield
SAT NAV -HD5 0RH
By Car from Huddersfield (Free onsite parking)
From Leeds Road • Turn left onto Oak Road • Turn Right onto Bradley Road/A6107 • Continue straight onto Colne Bridge Road • At the roundabout take the 1st exit into M&P Head Office • Immediately turn left down to the barrier for the carpark
By Bus from Huddersfield Town
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Other Retail Shops
Based on transatlantic hiring benchmarks for Customer Care Advisor roles across Mamas & Papas's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Other Retail Shops.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £19,000 - £20,429 bracket, including retirement vesting and health parity.
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