Complex Care Support Worker - Adults' Services

About The Role

Working Hours: 35 Hours per week / Full-Time
Contract Type: Permanent
Additional Payments: 10% Flexibility Payment / Essential Car User Designation
Closing Date: 29 March 2023

This role is subject to -

• Car Documentation- This post is a designated Essential Car User. Therefore, you must always hold a full valid driving licence and provide your own car for use at work. You will receive the Essential Car User Allowance.
• DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

Reablement is a citywide service that supports resident across Manchester. The Complex Care Team provides a life changing service to the people of Manchester by helping them to regain or attain as much independence as they can in their own homes. Staff are fully trained to assist people to meet their care needs, which can range from motivational support to personal care. Complex Care Support Workers do this by motivating and inspiring people to re-learn daily skills and enhance their quality of life.

You will be providing practical support and assistance to individuals with a range of complex needs including physical, sensory or cognitive impairments including promotion of a healthy lifestyle, encouraging and facilitating attendance at a range of appointments and to assist with the intimate personal care needs and all practical aspects of daily life.

About the Candidate

Your duties will include:

• Providing personal and intimate care to citizens whilst prompting dignity respect and maximising independence.
• Work sensitively with citizens to build trust in services where misplaced fears may be preventing citizens engage with support around identified needs leading to poor health and wellbeing outcomes.
• Have a vital role in providing recommendations for the long-term care needs of individual citizen.
• Co-ordinate citizen’s discharges from hospital and Intermediate Care settings, arranging assessment services to create a support plan and undertake quality assurances checks prior to commencement of service to ensure the required provision of care can be delivered safely for both citizen and staff.
• Establish citizen’s needs and think innovatively to deliver solutions utilising voluntary sector services and resources to support citizens to reach their goals.
• Set goals with citizens based on assessed needs develop implement and review support plans.
• Monitor, evaluate and communicate on the citizen’s progress to the wider multi-disciplinary teams, to establish citizens area of need long term care needed.
• Engage citizens in healthy living initiatives to adopt and develop sustainable lifestyle changes leading to lifelong healthy behaviours and outcomes.
• Support citizens in their own home and other locations, enabling them to live with dignity, respect and independence. This includes assisting citizens/ carers with practical household tasks if required.
• Identify and work closely with community and voluntary groups & partner services to support citizens to build positive support networks, promote inclusion, and meet citizens assessed needs.
• This role involves shift work that meets the needs of the citizens, these are typically 8.00 to 22:00 hrs and successful applicants will work on a rota that is provided in advance to cover shifts that also include weekends and bank holidays.

About Us

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. If you want to find out more about the role, our culture, flexible arrangements or any adjustments, please let us know by emailing jobs@manchester.gov.uk. If you are invited to interview we will ask you if you require any adjustments in order for you to best demonstrate your suitability for the role in the interview process.

If you would like to access the job details in another format, such as large print, audio or printed on a coloured paper, please email jobs@manchester.gov.uk or call 0161 227 3373.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Accessibility

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.

We’ve also included some useful tips on how to submit the best application.

When you join us

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

Other relevant information

Greater Manchester Continuous Service Commitment
Our Manchester Strategy/Behaviours.pdf
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