Catering Operations Manager
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Position Overview & Specifications
An exciting new role has arisen within the Catering Department of the multi-award winning Facilities team at Manchester Metropolitan University.
We are looking for ambitious individual to support our journey to become the best Catering department in the sector and support the University's ambitions of becoming the best modern University in the UK.
About You
The Catering Operations Manager will be an enthusiastic, confident and capable individual with proven experience in motivating, leading and developing agile, cohesive teams to deliver consistently high quality, customer focused services within the University environment.
You will have experience of managing complex Retail Catering/ hospitality, conference & events organisations or high street operations, preferably with multi-unit / site experience, with a sound track record of recognising and implementing successful business development opportunities. The ideal candidate will have previous operations experience and have taken responsibility for the P&L. You will have some knowledge of catering operations and have managed a team of over 50 employees.
Alongside this, the candidate will have excellent sales and marketing skills and experience of implementing a strategic plan and measurable KPI's within a service led organisation, ensuring timely delivery of targets and the management of organisational change. They will also have an in depth understanding of operational policies, procedures and good management practices, which deliver compliance with all statutory obligations.
We are looking for someone that can think outside of the box to improve and maintain high standards of customer service and drive footfall. You will be self motivated, committed and enthusiastic and used to working with a diverse team. You will be driven to succeed, an excellent communicator and strong leader.
About the department
Responsible for delivering Food & Beverage services across the Manchester Campus, the current in-house team provide both retail catering and hospitality services across a range of outlets and locations.
The service supports the core business of the University and aims to enhance the staff and student experience whilst delivering an annual contribution for reinvestment.
To apply:
Please submit your CV and covering letter via the online portal. For an informal discussion, please contact Lai Sung, Head of Catering, Retail & Hospitality- (Lai.sung@mmu.ac.uk).
Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion.
We promote applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits that a diverse organisation can bring . We particularly encourage applications from Black and Minority Ethnic candidates, who we recognise are underrepresented in this area.
We recognise the benefits and importance of an environment that supports flexible working and are open to conversations about this throughout the application process.Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Colleges & Universities
Based on transatlantic hiring benchmarks for Catering Operations Manager roles across Manchester Metropolitan University's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Colleges & Universities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £45,737 - £52,841 bracket, including retirement vesting and health parity.
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