Field Service Engineer (Robotics / Automation)

Do you feel grateful to have someone who counts on you? Our Field Service Engineers do.

The Field Service Engineer is the front-line field service representative and is responsible for fulfilling the customer’s expectations during field service activities, and will ensure:

• Excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for Marel machinery at customer facilities. This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in close contact with the customer and report the progress

• That his/her skills are maintained and are technically proficient in the skills necessary to install, trouble-shoot, repair, and train customers on Marel equipment / solutions and carry out routine maintenance jobs

• Quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcome

• Priorities are set in accordance with the needs of the company and the customer

• The customer will experience a confident, emphatic and competent service from the organization

• That in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according to the company’s processes to ensure the right support to the customer

• The company processes are followed consistently

Your daily to-do list will look a lot like this:

• Secure a meeting with the customer upon arrival onsite and receive briefing from the customer

• Prepare and execute the work as agreed with the customer

• Manage the customer experience

• Identify sales and service opportunities

• Technical reporting

• Keep stakeholders, Customer support & Customer informed and updated with progress of work

• Confirm reception of a work order to the resource planner

• Debrief customer on work done and performance of the machine

• Report on quality issues and non-conformity (NCR)

Who are we?

We are a team of problem-solvers from all over the world, proud to be working on transforming the future of food. As world leaders in advanced food processing solutions, we can contribute to creating a world where quality food is produced sustainably and affordably –but we need individuals with diverse perspectives and skills to help us get the most out of this opportunity.

What’s in it for you?

There’s nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at Marel. You can expect:

• Freedom to take initiative and make a real impact in a growing global business

• Recognition for your achievements

• Clear objectives and realistic demands

• An environment of trust and respect

• Access to decision

• Makers and a global network of specialists

• Opportunities to build your knowledge

• Space to explore, fail and learn

• Good salary and attractive benefits

• Company Car

• Laptop

• Ipad

• Mobile Phone

• Pension

What kind of a person are you?

We encourage each of our 7,000+ employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential. We’re committed to creating an inclusive culture and welcome new colleagues from all walks of life. You will recognize in yourself that you:

• Do your best to help us thrive, take ownership of your work and stand behind your decisions

• Collaborate with others and remain open to new ideas

• Have a background in Robotics / Automation engineering

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

• Ability to execute agreed tasks and deadlines against performance criteria (KPI)

• Result orientation, ability to follow through and respect deadlines

• Customer face-to-face interaction skills and commercial service skills

• Computer literate

• Experience with fish processing equipment would be ideal

• Technical college/Apprentice/Time Served preferred

• Excellent written and spoken English

• Strong communicator with analytical skill and the ability to work under pressure

• Experience in field service in an equipment/software manufacturing environment preferred

Interested?

So, if you want to be proud of what you did every day, please get in touch with us by applying to this role! If you would like to receive more information, please contact Craig, Talent Acquisition Specialist by email, Craig.Maiden@marel.com

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