Administration Support/Front of House - Fixed term contract
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Position Overview & Specifications
Marina Developments Ltd is the UK’s leading Marina operator. Situated in Poole Harbour, Cobbs Quay Marina is an extremely busy and high profile visitor destination and we aim to deliver the highest level of service and experience for our members and customers; demanding the very best from our team every day.
To help us deliver exceptional service we are seeking to recruit an Administration support/front of house to assist with marina operations at Cobbs Quay Marina.
You will be passionate about providing the best possible levels of customer service and will put the customer’s needs first every time. You will deliver an outstanding customer experience; exceeding expectations on a daily basis. This is a full time, fixed term contract (6 months, April to September) working 8 hours per day, 5 days a week, to include weekend work.
Prime Tasks and Responsibilities:
- Ensure a quality, professional service is provided in all contact with customers.
- To act as receptionist/front of house, sorting and distributing incoming and outgoing mail.
- To meet and greet customers, ensuring the highest standard of customer service at all times.
- To provide support to the Administration team and ensure a strict debt control policy is in operation.
- To provide a concierge service to customers to include taxi, restaurant and visitor berth bookings and to arrange Dock Master trolley assistance when necessary.
- Deliver operational process and systems in accordance with the quality management systems of the MDL way.
- To ensure all legal, HSE and company policies including financial are being adhered to.
The key requirements of this role are:
- An ability to deliver the highest standards of customer service.
- Self motivated and able to work without of supervision.
- Computer literate.
- Enthusiastic and friendly, with a can do attitude.
- Ability to swim.
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal opportunities employer.
Job Type: Full-time
Contract length: 6 months
Salary: £10.42 per hour
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Ability to commute/relocate:
- Poole: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 24/03/2023
Reference ID: Administration support/front of house
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Administration Support/Front of House - Fixed term contract roles across Marina Developments Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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