M&Ms London - Guest Experience Associate

Guest Experience Associates, with an unforgettable personality, a forever smile, and a passion to serve our guests are the focal point to building our brand and providing best in class customer service to our guests. This role is responsible for providing an exceptional experience for our Guests whether in a character, character buddy, cashier, selling, or merchandising position. There is also an opportunity to work within the Operations team. We welcome unique personality, just as our M&M brand is founded on our unique characters! This role is unique as it is one of the few that interacts directly with our customers daily.

• CUSTOMER FOCUS:
• Display the Guest Experience standards daily and consistently to provide
  exceptional guest service and enthusiastically create an unforgettable experince through personal interactions with our guests.
• Balances serving multiple Guests and completing multiple tasks
• Proactively recovers shop floor by restocking, folding, sizing and detailing
  standards to protect the stores appearance

• RESPONSIBILITY FOR BUSINESS RESULTS:
  Contributes to and is knowledgeable of store Key Performance Indicators (KPI’s).

• FRIENDSHIP and COLLABORATION:
• Build friendships based on collaboration, trust, dignity and respect to create a great place to work that is reflected by the exceptional guest service. Work together to create continuous improvement for one another, and for the entire store.
• Supportive of management decisions by preventing triangulation and encouraging direct conversations.

• PUNCTUALITY & INTEGRITY:
  Compliance to all company policies and procedures including safety, food handling, Loss Prevention and Emergency procedures. Must adhere to the Mars Quality policy and site manual as a minimum
• Exemplify The Five Principles of Mars and Associate Concept
• Help support the onboarding/training of new Associates
• You’re able to work shifts that meet the needs of the business; flexible and/or consistent scheduling may be available.

• INITIATIVE and JUDGEMENT:
• Participate and/or initiate special duties and projects to enhance operational efficiency and improve the guests’ experience.
• Ability to develop personal skills and capability through on-going training, as provided by the company
• Other duties as assigned by the management.

• M&M’s BRAND AMBASSADOR and PRODUCT KNOWLEDGE:
  
  • Become knowledgeable of the M&M’s Brand and the store products designed to
  delight our guests.
  
  • Display a “Guest comes first” attitude by prioritizing Guest Experience.
  • Acts as a positive role model for others by demonstrating passion and enthusiasm.le]

• Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.