Operations Support Manager - Farnborough
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Position Overview & Specifications
Vacancy ID : 033485 Town : Farnborough
Closing Date : Salary : 37000
Operations Support Manager - Farnborough (Hampshire)
£35,000 - £37,000
At NSL, our vision is to make the UK a safer, fairer and better place to live and work. We help our clients innovate and improve services to deliver better outcomes. Built on trust and respect, we are driven and inspired to deliver as one team, and are proud of what we do. We provide frontline, back office and customer support services to design and manage places used by the public and provide national enforcement expertise at our borders and infrastructure.
We have a great opportunity for an Operations Support Manager to support the Client Account Manager, leading the team, and being a point of contact for our client.
What you will be doing…
- Leading and motivating the enforcement team, making sure they have the tools and equipment to do their jobs
- Dealing with all written customer enquiries and complaints
- Preparing the monthly enforcement plan and to monitor success
- Assisting in developing Quality Assurance systems and procedures
- Receiving and administering the implementation and removal of parking suspensions
- Cost control of consumables items
- Controlling vehicle costs and maintenance through process management and telematics
- Excellent level of computer literacy in Microsoft Office, including, Word, Excel and Outlook
- Strong leadership skills
- Organised and self-motivated
- Experience with reporting and presenting to senior management
- 25 days’ holiday plus bank holidays
- Pension Scheme
- Staff benefits designed to suit your lifestyle – from discounts on retail shopping, travel and socialising to health & wellbeing
- A Career development pathway that is tailored to you with our Learning and Development Team and Apprenticeship Programme
- Further career opportunities across our businesses within a range of different industries including Transport, Technology and Debt Enforcement.
- Enhanced Maternity and Paternity Package subject to eligibility criteria
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Architectural & Engineering Services
Based on transatlantic hiring benchmarks for Operations Support Manager - Farnborough roles across Marston Holding Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Architectural & Engineering Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £37,000 - £37,000 bracket, including retirement vesting and health parity.
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