Customer Support Officer

About us

Martial Arts Centres of Excellence is a premier provider of martial arts training, with a proven track record of success spanning over 20 years. With a focus on helping families in the local area, we have built a reputation for offering world-class programs that deliver results and foster a love of martial arts.

Our team of highly trained instructors is dedicated to creating a supportive and inclusive environment where individuals of all ages and skill levels can reach their full potential. Whether you are a beginner looking to get started in martial arts, or an experienced practitioner looking to take your skills to the next level, we have the expertise and resources to help you achieve your goals.

At Martial Arts Centres of Excellence, we are passionate about empowering individuals to reach their full potential, both physically and mentally. With a commitment to continuous improvement and a focus on creating a positive impact in our local community, we are proud to be at the forefront of the martial arts industry.

So if you are looking for a dynamic and rewarding work environment where you can make a real difference, look no further than Martial Arts Centres of Excellence. Join our team today and help us continue to change lives through the power of martial arts!

Our work environment includes:

• Work-from-home days
• Growth opportunities
• Flexible working hours

We are seeking a dynamic and motivated individual to join our team as a Customer Success Officer at our martial arts school. In this role, you will be responsible for providing exceptional customer service and support to our clients, as well as selling memberships to new and existing members.

Responsibilities:

• Respond to customer inquiries and complaints in a timely and professional manner
• Provide information on our services, membership options, and pricing
• Process memberships, payments, and updates to client information
• Maintain accurate records of client interactions and transactions
• Proactively identify and address any potential issues or concerns to ensure customer satisfaction
• Meet or exceed sales targets for memberships
• Attend events and promotions to promote our services and build relationships with clients
• Continuously evaluate and identify opportunities for improving the customer experience

Requirements:

• Proven customer service experience
• Sales experience with a proven track record of meeting or exceeding targets
• Target driven
• Ability to build strong relationships with clients and provide exceptional customer service
• Excellent communication and interpersonal skills
• Flexibility to work a mixture of evenings and days
• Ability to work independently and as part of a team
• Must have a valid driver's license and reliable transportation
• Must work well under pressure
• Will need to be organised & reliable

We offer a supportive and inclusive work environment, along with opportunities for growth and development. If you are passionate about customer service and sales, and are looking for a challenging and rewarding role, we would love to hear from you!

Application Instructions:

Please submit your resume and a cover letter highlighting your relevant experience and why you would be a great fit for this role.

Job Type: Part-time
Part-time hours: 20 per week

Salary: £10.00-£15.00 per hour

Benefits:

• Casual dress
• Company events
• Employee discount
• Free parking
• Gym membership
• On-site parking
• Referral programme
• Sick pay
• Work from home

Schedule:

• Holidays
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Signing bonus

Ability to commute/relocate:

• West Midlands B70 9eg: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (required)
• sales: 1 year (required)

Work Location: One location