Training and Learning Specialist

Introducing Masabi
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 150 locations worldwide, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Lyft.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

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The role*
// As a Learning and Training Specialist, your role will involve working directly with our clients, developing and expanding our training offerings for agencies, partners, and system integrators. You will be responsible for evaluating, designing, and delivering a wide range of both new and existing training programs.

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Responsibilities*
Training

• Design and deliver relevant training courses that support the company's strategic priorities when providing services to our Agencies
• Develop the Masabi Training offering, including user-based training for new features, platform development, and integration points
• Create a core training suite for product partners and system integrators, and design and deliver a System Integration Certification program
• Continually improve training material and courses to incorporate new functionality and features

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Relationship*

• Act as a point of contact for all training queries related to our Agency customers
• Manage all relationships with a focus on high-quality and cost-effective delivery
• Assess the current offering and produce proposals for improvements
• Work closely with management to identify skills gaps and develop training to resolve them
• Collaborate with business areas to identify key training needs specific to Agencies and develop and implement strategies to meet those needs with both bespoke and training packages as required

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About you*

• Experience in training across software products, preferably in a SaaS environment
• Experience designing and delivering structured, engaging training programs remotely or via online platforms
• Have strong problem-solving and organisational skills
• Customer-focused – able to understand customer requirements and adapt communication style and content to meet their needs
• Comfortable with technology and have strong presentation skills
• Experience working within an agile environment
• Can demonstrate the ability to take traditional training materials and turn them into engaging eLearning or other digital formats

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Some of our benefits*

• Competitive salary package
• 25 days of holiday per year plus the option to buy another 5 days pro-rated
• Private Healthcare via AXA including pre-existing conditions and mental health
• Life Insurance
• Choice of workstation
• Flexibility to work from home whenever you need to and flexible working hours (we are currently operating either fully remote or in a hybrid mode, please see Remote Working Policy below for more details)
• Ability to work for up to 3 months per year from any country in the world
• Pension scheme
• Training allowance of up to £1000 per year
• £200 annual allowance for any home office need or improvement
• Enhanced family leave pay
• Onsite/video yoga classes
• Cycle to work scheme
• Unlimited snacks and drinks, with regular free lunches (when in the office)
• Regular social gatherings with a monthly allowance for each employee
• Biannual company events
• Fun and collaborative environment with a focus on making a difference in the world

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Additional Information*
// Careers at Masabi are for people who are going places - people who are moved by our mission to improve accessibility and make fares fair for everyone. We are grateful to be a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. We operate with openness — we celebrate multiple approaches and points of view and strive to create an environment where everyone feels empowered to bring their whole, authentic selves to work. Whoever you are, just be yourself.

We encourage people from underrepresented backgrounds to apply; we don’t discriminate. Also, please notify our team of your pronouns at any point in your application. We believe in journeys made simple. Excursions made effortless. So, we cancel out confusion and leverage our collective expertise to support transit agencies and make life better for millions of riders — together, we are creating a future.

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We’re already powering journeys - are you ready to join us?*

Job Type: Full-time