Manager, Fintech Account Management

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Job Title Manager, Fintech Account Management Overview
Your opportunity to join an agile and experienced team delivering significant revenue to the UK&I business. The team focuses on identifying and building partnerships with organisations across the Fintech/EMI value chain to achieve continual growth in the vertical. These partners represent some of the most entrepreneurial organizations that Mastercard works with today and are constantly looking to partner with us to utilize the full set of or our core products to drive new and exciting solutions to an ever-evolving marketplace.

You will be reporting to the Director, Account Management, looking after a global account, and will also work with stakeholders across this customer’s organisation.

We are looking for a hard-working team player with the drive and experience to manage the operational and technical elements presented by this dynamic customer.

The Role

• Responsible for day-to-day operational and account management support
• Manage regular operational calls with the customer, maintaining customer specific operations logs for review with the customer, tracking and improving response times
• Responsible for the interaction with Customer Delivery on behalf of team
• Responsible for understanding customer development requests across the team and raising associated project requests for any development work.
• Responsible for ensuring time frames are managed and that the customer and account leads are fully updated on project progress.
• Reviewing monthly bulletin releases and highlighting changes that will impact our customers in a report shared with the account team.
• You will provide the interface to key cross-functional partners such as AML, Franchise and Risk. Working with these partners to identify end-to-end process improvements to improve service the customer receives.

All About You

• Previous operational experience a benefit but not essential
• Strong analytical and diagnostic capabilities
• Comfortable building and managing both internal and external relationships
• An understanding of the payments eco system and the challenges financial institutions face
• Credible operator who can manage both internal and external customer facing discussions
• Comfortable managing multiple stakeholder projects
• Experience working within a matrix organization
• Team player but able to work on own initiative
• Capable of managing the pressure of a high volume, operational environment

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.