Duty Manager
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
- Claridge's
- Front office
- Full time
We are seeking a motivated duty manager to join the front office team, responsible overseeing the guest experience, liaising between departments and handling challenging guests and situations.
At the centre of London’s Mayfair, Claridge’s is a unique combination of splendour and charm, renowned for its impeccable, intuitive service. The hotel’s original art deco interiors have been interwoven with modern flourishes, such as contemporary suites and a Michelin-starred restaurant, Muse at Claridge’s. It also has a famous all-day dining restaurant, the Foyer & Reading Room, and two bars: Claridge’s Bar and the intimate Fumoir.
Main duties & responsibilities
- Ensure that complaints are dealt with quickly and efficiency with tact and diplomacy
- Liaise with all relevant departments to ensure exceptional guest service
- Assist in managing and leading the reception team, including assisting with training requirements for the department
- Support the reception team when necessary with check in and check out
- Assist in achieving the departmental objectives of maximizing occupancy, maintaining and building on the reputation of the hotel and ensuring that business objectives are accomplished
Entry Requirements
- Experience within a similar role in a fast paced luxury environment is essential
- Passion for highly personalised service
- Be a team player with good communication skills
- Ability to work in a high pressured environment
- Excellent attention to detail
Benefits package
- Competitive salary
- Preferential room rates for yourself and family across Maybourne Hotel Group
- 50% food & beverage discount across Maybourne Hotel Group
- Vast range of learning and development programmes, for colleagues and managers at all levels
- Opportunities for transfer and promotion across Maybourne Hotel Group
- Social events & activities
- Wellbeing events & activities
- Critical illness cover
- Paid Birthday Leave
- Season ticket loan
- Additional benefits & initiatives may be available in local properties
Terms & conditions apply to all benefits
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Hotels & Resorts
Based on transatlantic hiring benchmarks for Duty Manager roles across Maybourne Hotel Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Hotels & Resorts.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £34,616 - £37,772 bracket, including retirement vesting and health parity.
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