Customer Relationship Executive
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Position Overview & Specifications
We are proud to partner one of London’s most innovative technology organisations in their search for a Customer Success Executive. This is a key role which is likely to progress quickly for the right candidate.
Customer Success Executive is a pivotal role in the process of developing new and evolving key existing relationships as the company continues to deliver their strategic growth plans.
You will help shape policies and processes, working with our customer base in order to understand their ever-changing needs adding value at each stage of the process. You will be based 2 days a week in central London, the rest remotely working from home.
In return, you’ll receive a competitive salary in the region of £30,000 - £35,000 DOE, 25 days annual leave, agile working solution, enhanced pension scheme, fast-track development pathways, Ride2Work scheme*, Season Ticket Loan*, Profit Share*, Private Medical Cover* plus much more.
*post probation
Customer Success Executive – Key Responsibilities
- Support the wider Customer Success Team
- Manage key client operational relationships
- Customer Communications
- Be the ‘go between’ for the client and development team
- Share Best Practice
- Maintain CRM system
Customer Success Executive – Requirements
- Experience in a Customer Success environment
- Proven success in Customer Service, preferably with a software company (but not essential)
- Those with experience in SaaS and Public Sector will be at an advantage, though this is in no way necessary
Don’t miss out on this fantastic opportunity. Apply today with an updated CV.
Job Types: Full-time, Permanent
Salary: £30,000.00-£35,000.00 per year
Benefits:
- Private medical insurance
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Hybrid remote in London
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Advertising & Public Relations
Based on transatlantic hiring benchmarks for Customer Relationship Executive roles across MBA's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Advertising & Public Relations.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £30,000 - £35,000 bracket, including retirement vesting and health parity.
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