Assistant Store Manager

Weekend Offender Assistant Store Manager

The Assistant Store Manager is responsible for ensuring their staff give great customer service as well as monitoring the financial performance of the store, dealing with customer queries and complaints, overseeing pricing, stock control and merchandising, maximising profitability and setting/meeting sales targets, including motivating staff to do so and working well with Store Manager.

Duties

Have a professional attitude at all times, representative of the Weekend Offender values

Lead by example

Ensuring high levels of customer satisfaction through excellent service

Helping customers with difficulties and complaints

Fulfilling sales obligations

Communicating with customers, staff, the company, senior employees, employees at other stores, etc. in person, over the phone, and by email

Resolving conflicts between staff members as well as between staff and customers

Complying with regulations on store & McArthur Glen outlet operations

Monitoring staff behaviour, attitude, and presentation to make sure they are a positive reflection of the Weekend Offender values

Sharing product knowledge with customers and with store's team members

Delegating tasks to staff such as cleaning, stock rotation, customer support, or working the cash register

Inspiring the team to do their best by being a role model and an authoritative example of their possible future with the company

Keeping the store COVID safe

Making sure the Healthand safety of staff and customers is a high priority

Making sure takings balance at the end of the week and reporting these to head office along with stock replenishment

Maintain outstanding store condition and visual merchandising standards

Report on buying trends, customer needs, profits etc

Propose innovative ideas to increase takings

Raise the profile of the store through social media alongside the brand’s social team

Running the store in absence of Store Manager