Selfridges London Stockroom Supervisor

Job Title: Selfridges Stockroom Supervisor

Reporting to: Selfridges Concession Manager

Location: ME+EM London Selfridges Concession

Hours: Full time, 37.5 hours per week

About us

ME+EM is one of the UKs fastest-growing luxury fashion brands. As a direct-to-consumer business we operate in a truly multi-channel sense with six London stores, as well as concessions in Harrods and Selfridges, supporting a rapidly expanding global digital business.In the past 12 months sales have more than doubled to over £50m, and we now sell in more than 75 countries.

We are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn andaren't afraid to take risks. Everyone contributes to our success at all levels, and that's precisely what makes being a member of the team so rewarding.

Our goal is to make ME+EM as diverse and inclusive as we possibly can and so, with that in mind, we have put into place processes and targets to help us achieve that goal. We make sure everyone has a voice with annual engagement surveys, employee-led committees, focus groups and quarterly town hall meetings. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyones hard work is rewarded.

About the role

The Stockroom Supervisor is a key holder. You are a leader of the stockroom tasks. You are responsible for the effective completion of deliveries, recalls, stock counts and stock takes and feedback any discrepancies and IT challenges to the correct department. You ensure the stockroom is maximised, safe and easy to navigate for the team. You are expected to work independently and as a support to the shop floor team. You are confident responding to customer emails and answering telephone calls and acting as a brand representative at all times.

Responsibilities:

• Leader of off floor operational tasks
• Manage time and task list to ensure deliveries & stock recalls are actioned to deadlines.
• Expert in stock and till processes and ability to train others on them.
• Prioritising merch actions
• Ensure deliveries are unpacked, checked, labelled and placed correctly in the stockroom.
• Ensure existing products are accurately labelled and placed correctly in the stockroom.
• Exemplary behaviour in time keeping, back of house admin and customer care
• High level of telephone etiquette, able to train others to the same standard.
• Navigating the customer, suggesting alternatives or fulfilling their product requests with other stores, online or during telephone orders.
• Influence others with your knowledge
• Able to support on the shop floor if required.
• Manage stockroom Health & Safety compliance.
• Being responsible for own H&S and ensuring H&S processes are followed in store
• Stock is safely stored and broken ladders, stools etc are disposed of.
• Manage the stock inventory and stock movement process.
• Work alongside the Compliance and Training Coordinator.
• Embrace change and support the roll out of new systems.
• Prepare and steam the daily replenishment.
• Have a good understanding of the product range and style names.
• Attend all stock takes.
• Strong communication skills
• Brand representative at all times
• Key contributor to store KPIs

Your skills and experience:

• Previous experience in a similar role is an advantage but not essential.
• Attention to detail, organised and able to work at pace.
• Passion for retail, compliance, and organisation.

Employee Benefits:

• 25 days annual leave + 8 bank holidays and a day off to celebrate your birthday
• Discretionary annual bonus scheme
• Generous Staff Discount of up to 70% off and Sample Sales
• Generous Friends and Family Discount
• Company Pension Scheme
• Employee Assisted Program (EAP) offering annual health checks, financial wellbeing support and physical and mental wellbeing services
• Length of Service Awards
• Employee referral incentive
• Monthly social and wellbeing events, annual summer and Christmas parties
• Mental Health Awareness and First Aid Training
• Cycle to work scheme
• Volunteer Day
• Tech scheme with Curry's PC world
• Annual Eye Care Voucher for a free eye test and money off glasses frames with Specsavers
• Real Living Wage Employer
• Enhanced maternity and paternity package after 2 years of service

We are an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Minorites, LGBTQ+ candidates and individuals with disabilities are encouraged to apply.

When uploading your CV, please do not include any symbols in the name, otherwise the system will not accept your application.

Please email isabelle.cran@meandem.com should you require any adjustments needed to take part in this recruitment process

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage