Case Management Assistant

Benefits Package

• Generous matched pension scheme
• Salary £21812 - £26485 DOE
• Annual bonus scheme - up to 10%
• Private Medical Insurance
• Health Care Cash Plan
• 25 days annual leave (plus flexible bank holidays) and the option to buy or sell up to 5 days
• 6x salary death in service
• A personal GP service enabling you to get a video consultation with an NHS-registered private GP
• Employee Assistance Programme
• A range of shopping discounts

Job Introduction

We have an exciting opportunity fora Case Management Assistant to join our Member Cases & Claims department here at MPS, based in either Leeds or London! This is a 12month FTC.

This role will involve supporting the provision of excellent case handling services for our members ensuring that we provide fair treatment, and outcomes. You will be assisting the file handlers in managing a case load of non-claim files, working closely with the wider case handling team to ensure excellent member service is provided.

If you are someone who loves speaking to people, wants to work with autonomy, and has excellent organisational skills, this could potentially be the role for you!

This role sits under MPS’ ‘Hybrid Persona’ meaning there will be a blend of home and office-based working, to suit you and the needs of the business. This is typically 1-2 days per week on-site.

Main Responsibilities

• Assist and advise members where possible to ensure an efficient member service, escalating technical or advice matters as required
• Support the management of informal complaints / expressions of dissatisfaction to achieve first touch resolution for our members
• Deal with the post side of the role
• Support & Assist members over the phone
• Progress to support with more complex tasks

The Ideal Candidate

• Outstanding oral, written, and interpersonal skills
• Will have some experience speaking to people over the phone
• Manage difficult conversations
• Excellent attention to detail
• Great Multitasker

Being eager to learn and develop your knowledge is important, as there will be lots to learn in your new role!

Diversity and Inclusion

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.

What’s important to MPS is that our people live our values of Member First, Ambitious, Determined and Empowered.

If you have any questions about any advertised role and how we can support you, please contact our Recruitment Team.

Job Types: Full-time, Permanent, Fixed term contract
Contract length: 12 months

Salary: £21,812.00-£26,485.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Life insurance
• On-site gym
• On-site parking
• Paid volunteer time
• Private medical insurance
• Referral programme
• Sick pay
• Wellness programme

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme

Work Location: Hybrid remote in Leeds