Client Care Assistant - Oakengates

About us
We’re a community of passionate veterinary professionals committed to providing truly exceptional care. We’re set on building something extraordinary: creating the most forward-thinking and innovative place in the veterinary industry. We’re always looking for people who aspire to stand out in their field, and it’s this vision and enthusiasm that forms the foundation of how we work. Our mission to deliver progressive, around the clock care means our employees have the very best equipment and treatment options available, including in-house MRI machines and state-of-the-art operating theatres. We provide ongoing support to our teams, both in practice and through our dedicated training centre. This empowers you to get the very best from our advanced equipment while being on your journey to veterinary excellence.
The role
We are seeking a part-time Veterinary Receptionist to join our Oakengates practice. This role will be supporting a large team include Duncan the branch partner, an assistant vet, a head nurse, 2 RVNs, 2 SVNs and 1 other receptionist. You will be assisting with reception tasks and welcoming all clients and patients into the practice. The successful candidate will have previous receptionist or customer facing experience, as well as a love for animals, although no prior animal care experience is required. This position will best suit a proactive enthusiastic individual with a passion for customer service and exceptional communication skills. You will be able to multitask, remain calm under pressure and prioritise your work load whilst maintaining a friendly and welcoming disposition.
Key accountabilities
The duties of the Veterinary Receptionist include, but are not limited to: prompt and efficient telephone answering and service, dealing with routine client queries, making appointments, taking payments, submitting insurance claims, cashing up at end of day and end of week, banking, conversing with clients and staff members, taking and relaying messages, cleaning, stock taking, inputting laboratory results onto client records, maintaining and promoting H&S in the reception area and other parts of the practice as required, sending and responding to emails, etc.
Skills and experience
Essential Attributes: Reception, administration and customer service experience Presentable Empathetic - able to deal with upset clients Good telephone skills and manner Engaging manner with clients and staff Good spoken English Computer literate Organised Animal lover Desirable Attributes: Good written English Extroverted and outgoing Able to solve problems Mediation ability Sales experience Able to work under pressure Knowledge of first aid (helpful but not essential as training can be offered)
Job Reference: FR04318