Sales and Customer Service Advisor
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Position Overview & Specifications
Title: Sales Customer Service Advisor
Location: Gillingham, Kent
Salary: £25,000 - £27,000 per annum dependant on experience
Duration: Full Time, Permanent
Hours: Rolling Shift Pattern: 4days on 4days off; average 38.5 hrs per week
Shift is 7am to 7pm. Working weekends and bank holidays is a requirement.
About us
MEMS Power Generation are a specialist temporary power solutions provider in operation 24/7, supplying disaster recovery solutions for our diverse range of customers including small businesses through to blue-chip multinational organisations and utility companies. With a fleet of over 600 generators and over 40 years experience, we are the supplier of choice in the UK power rental market.
About you
You will have a passion for providing excellent customer service to new and existing customers, efficiently and confidently retaining business through customer care and efficient service.
Possessing strong computer skills, you must be well-organised and responsible with an aptitude in problem-solving and have good verbal and written communication skills.
You will be a team player holding administration experience with a high level of dedication and a can-do attitude taking responsibility ensuring customer satisfaction when resolving issues.
General experience of sales and or customer services would be advantageous.
About the role
We are looking for a well-organised Sales and Customer Service Advisor to support our sales and rental teams in the successful handover and ongoing assistance with our rental solutions.
This role will require good communication skills and a decision-making ability as well as strong common sense when dealing with our customers whom maybe in a disaster recovery situation. MEMS provides an industry leading service and therefore our clients expect the very best service levels available, this role will be to ensure that from initial introduction to the company though to project handover our customers feel supported and confident in the services we provide.
The successful candidate will become the point of reference for colleagues and customers alike, by creating quotations, handling customer enquiries, processing contractual documentation, produce internal handovers and ensure commercial compliance throughout the sales process.
Key responsibilities
- Initial point of contact for new and existing customers
- Drafting of quotations and proposals for approval prior to submission
- Escalate customer opportunities within the sales team as necessary
- Investigate and resolve customer queries
- Check product and labour resource availability
- Processing and completion of standard documentation and reports
- Operation of our customer relationship management (CRM) software
- Assist customer with registration and account creation
- Complete compliance audits
- Gathering information for internal reports
- Monitoring and responding to the MEMS Live Chat
- Pass customer feedback to the sales and delivery team to improve the companys offerings.
This is a fantastic opportunity for an individual looking to succeed with a hunger to learn and advance their career in a forward-thinking innovative company.
We aim to employ motivated people to continue to represent MEMS as an employer of choice whilst delivering an exceptional customer service to our customers. If you believe you have the attributes to join our team, please do so by emailing us your CV. We look forward to hearing from you…
Please note that all employees complete our screening process which includes a criminal check, any offer of employment is conditional and based upon successful completion of the screening process.
Please read our Candidate Policy: http://www.mems.com/candidatepolicy/
NO AGENCIES PLEASE
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Energy & Utilities
Based on transatlantic hiring benchmarks for Sales and Customer Service Advisor roles across MEMS Power Generation's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Energy & Utilities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £27,000 bracket, including retirement vesting and health parity.
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