IT Support Analyst

Ref

18605

Department

IT

Location

Heathrow (Egham)

Employment type

Full-time

Description

We are looking for an IT Support Analyst to join our IT Support Team based in Stains. This is an entry level IT Support position. We are looking for great communication skills written and verbal and a passion for IT and Tech.

Why Join Menzies?

• We are a UK based recognised employer of choice with office locations in London, Surrey, Hampshire, and South Wales (Cardiff).
• Join our family of 500 employees. Be a member and not just a number!
• We offer a dynamic and rewarding environment with exposure to a diverse range of clients and industry sectors
• Our package and benefits are very competitive
• Work life balance is part of our organisational culture,
• We believe in developing our staff throughout their career

Key Benefits we offer, but not limited to:

• Competitive base salary (we do yearly market research to ensure we offer a competitive salary to our employees and joining candidates)
• 33 days annual leave entitlement a year including bank holidays
• Annual buy and sell leave scheme
• Private Medical Cover available to all employees (trainees can opt in for a salary sacrifice)
• Private Pension Matching Scheme: if employee contributes 2.5-5%, we match it and add another 3% on top!
• Employee Referral Bonus up to £10,000 for a successful placement
• Reimbursement of one professional subscription each year
• Dress for your day policy – you decide, not us!
• Life Assurance 4x your salary
• Group Income Protection – 75% of salary if long term sickness exceeds 6 months
• Agile Working is embedded in our culture: we understand that everyone works in different ways and need flexibility within their working day
• Learning and Development opportunities and Study Support throughout your Menzies career
• Career Coaching programme for Managers and above
• Better Place to Work Initiative: proactive benchmarking of the best DEI and wellbeing programmes to offer our employees and improve our employee experience
• CSR Programme: each office will be involved in various charity and sporting activities to help raise funds and give back to the local community.
• Employee Assistance Programme - our EAP is available for all Menzies employees and their families. As well as being a support line for mental health counselling, it also offers practical financial, legal and life management advice 24 /7 and is completely confidential.
• Paid sick leave – a generous scheme to help you when you are struggling with health issues
• Free flu jab, eyesight test and physical health checks
• Cycle to work scheme
• Enhanced Parental + Family Leave: We are a place where you can combine both a career and a family so those going on Maternity Leave can expect 100% pay for 3 months and 50% pay for the next 6 weeks, those going on Paternity Leave can expect 100% pay for 2 weeks (both subject to eligibility). We also have Adoption and Shared Parental Leave
• Volunteering Scheme with a maximum of 2.5 days given by the Firm to match 2.5 days devoted to qualifying schemes by the employee in any 12-month period.
• Season Ticket Loan

Key Responsibilities:

• Provide Support for up to 550 users
• Triage of incoming calls and emails to ensure rapid allocation and resolution of tickets.
• Signpost callers to existing solutions on the knowledgebase to educate them to resolve common recurring issues.
• Work alongside more senior members of the IT team to troubleshoot and resolve any IT issues.
• Provide deskside, remote and Service Desk support.
• Provide a high level of customer service to a wide range of users.
• Be involved in company-wide technology roll outs.

The Person:

• ITIL qualification highly desirable
• Some Previous experience working in an IT Support environment
• Experience in Desktop and Laptop Support
• Experience of working with Microsoft Office 365 and Azure is desirable
• Excellent people skills, written and phone communication
• Good problem solver
• Ability to prioritise when working in a high volume, fast paced team environment
• Motivated and enthusiastic with an interest to build an IT Career

About Us:

Our focus at Menzies is providing a #BrighterThinking approach, going the extra mile to keep clients on-track to achieve their personal and business objectives. As a leading UK accountancy & advisory firm we have a passion for advising entrepreneurs and SMEs through our sector-led teams.

We apply the same principles to individuals within the firm. Our people are ambitious, self-motivated, and encouraged to develop their skill set and realise their potential.

#BrighterThinking is how we sum up the difference we make, as a firm, to our clients and in the way we hire and develop talent in Menzies. It’s finance and accounting expertise, combined with strategic commercial thinking and a promise to add real value across all areas of our client’s businesses.

Agencies:

When we require external assistance with our vacancies, we will reach out to our PSL supply chain, please be aware we operate a very strict PSL policy with close relationships with our suppliers and cannot respond to agencies outside of the PSL and we do not accept speculative CV's as an introduction. Please do not contact individual hiring managers or the Talent Acquisition team.