Contract support / Helpdesk
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
We are recruiting for a Contract Support/ Helpdesk Operator for the Leeds office of the UK FM service delivery division of this global property management company.
The Role:
You will be responsible for logging faults, and subsequently arranging for service engineers and sub-contractors to carry out planned and reactive maintenance of electrical & mechanical building services. You will also be responsible for ensuring compliance levels are met & clients receive a timely and professional service, chasing up P/O,s and managing agreed SLA's.
This is a part hybrid role working Tues/Weds/Thurs in the Leeds office - Mon / Fri home based. The working hours are 40 hours per week, 8-5pm.
The Person:
You will be highly organised, process oriented and have the ability to work well under pressure. Experience in an FM or M&E environment is essential. You will be confident and have the ability to speak to people on different levels.
Our client has an excellent reputation for employee development and actively promote from within.
Salary is £27,000
Package includes 25 days holiday plus Bank holidays, 3%/5% Pension
Job Type: Full-time
Salary: £26,000.00-£27,000.00 per year
Benefits:
- Company pension
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: Hybrid remote in Leeds
Reference ID: 1615
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Contract support / Helpdesk roles across Mercer Ritchie Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £26,000 - £27,000 bracket, including retirement vesting and health parity.
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