Business Change Analyst (Entry level)

We are recruiting an entry level Business Change Analyst to join our team.

This role is ideal for someone with an interest in business change, strong Excel and enjoys problem solving.

Ideal locations are Chichester or Exeter but we will also consider candidates looking for remote working.

What can you expect?

The Business Change Analyst is responsible for helping to drive improvement and maintain best practice of UK Wealth Administrations processes and service by continually improving the collective output, performance and development of the business.

As a Business Change Analyst will support the Senior Business Analyst in delivering change programmes and maintain best practice principles on behalf of the Wealth Administration Leadership and operational teams. This will involve undertaking reviews, analysis and evaluating business systems and processes alongside business needs, documenting requirements and maintaining best practice controls to match the overall business strategies.

In addition, you will contribute to the enhancement and upkeep of live robots for UK, Wealth Administration business.

What you will be rewarded with?

We offer competitive salaries and comprehensive benefits including:

• 25 Days Annual Leave, with the option to buy or sell up to 5 days per year
• Excellent defined contribution pension scheme with up to 12% employer contribution (based on a 4% employee contribution)
• Private Medical Insurance

We will count on you to:

• Collaborate with business change managers and support opportunities for continual improvement to achieve efficiencies/improvements in client delivery and internal processes, whilst maintaining best practices.
• Provide support on various projects/work streams simultaneously, implementing process changes and improvements, where applicable. Providing regular updates to business change/business managers, where applicable.
• Support in the creation and maintenance of communications, procedures, policies, processes, controls and best practices to ensure all activities are undertaken correctly and are aligned across business platforms where possible
• Support in the development of data and trend analysis of Management Information to help business managers make informed decision
• Problem solve issues that arise day-to-day running Robotic Process Automation (RPA) processes and provide timely responses and solutions, as required
• Manage RPA queues to ensure adherence to Service Level Agreements

What you need to have:

• Strong communication, problem solving and interpersonal skills
• Excellent Microsoft Office skills including Word & Excel
• Proven ability to build relationships with colleagues and clients
• Analytical mind-set - able to analyse information, identify problems and trends, and solve complex problems.
• Willingness to learn basics of Robotic Process Automation (RPA) tools and technologies

What makes you stand out?

• Some pensions based experience but not essential

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at TAUK@mmc.com to discuss any specific needs.