Housekeeper Supervisor

Here at Crimson Hotels, we know our team members are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

We’re looking for an experienced and friendly Housekeeping Supervisor who has an exceptional eye for detail and delivers flawless service to join our team.

The Role

As a Housekeeping Supervisor you will play a key role in ensuring efficient housekeeping operations up to hotel brand standards, provide excellent guest experience and achieve 100% guest satisfaction.

Your key duties will include:

• Allocate work duties to Team Members.
• Perform routine inspections of rooms, service areas, store rooms and corridors.
• Report and log any maintenance defects found in the rooms and assigned areas.
• Manage, efficiently, stock control and the maintenance of equipment
• Assist in monitoring and controlling housekeeping procedures, including lost and found, key control, security and emergency procedures.

What we need from you

As well as having previous experience in a Housekeeping supervisory role, you’ll have an absolute commitment to delivering exceptional level of guest service, a charismatic personality with good communication and organisational skills. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. A good command of the English language is essential.

What we'll offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and excellent training opportunities.

Join us and you’ll become part of our Crimson family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve. In addition, we offer:

• Refer a Friend incentives to influence your earning potential.
• Life Assurance
• Access to a company perks platform.
• Additional annual leave day for your birthday
• A range of continuous development training programmes
• Complimentary refreshments and freshly cooked meals whilst on duty
• Free parking on site
• We celebrate reward, recognition and success throughout the year.

Eligibility:

In line with the requirements of the Asylum Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Mercure London — Heathrow is situated just two miles from Heathrow Airport and Stockley Park, this hotel is the ideal choice for both business and leisure travellers alike.

A contemporary hotel which offers modern bedrooms with a choice of rooms including Family Rooms, as well a range of amenities to ensure a delightful stay. Versatile dining options include Borders Restaurant and Bar which offers varied menus full of international influences. With state-of-the-art meeting facilities for up to 200 delegates including complimentary WiFi, we provide the perfect setting for successful meetings and events.