Assistant Aftersales Manager

Assistant Aftersales Manager, Bangor and Newtownards

Industry competitive salary, excellent bonus earning opportunities and company car

Mervyn Stewart are pleased to announce, due to continuing growth within the group, we are currently looking to recruit an Assistant Aftersales Manager who has both Service & Parts experience, with first class customer service skills. This role will cover MG, Suzuki and Skoda across our North Down Division.

In every aspect of our retailing, the aim is always to exceed customer expectation and so customer care is of paramount importance. You will be leading from the front to ensure that our customers receive the best possible Aftersales experience.

Communication is key within our dealership, not only to ensure a 5-star customer experience but to build solid working relationships with suppliers, customers, and colleagues.

About The Role

This is an exciting and exceptional opportunity for a pro-active and enthusiastic individual looking for progression into an Aftersales Management role to join the Mervyn Stewart team. A proven track record in all aspects of After Sales will be needed with a minimum 2 years experience in an Aftersales department within a franchised car dealership. Excellent communication, organizational and team building skills and a high level of commercial awareness will be required.

Role and Responsibilities

• Reporting to the head of aftersales for North Down Division the successful candidate will be responsible for ensuring the smooth running and day to day activity of the Service & Parts department
• Effective stock management to provide an efficient service to our workshop as well as our trade/retail customers
• To support the efficient and profitable operation of the Service & Parts department.
• Developing relationships and providing great product knowledge and creating an exceptional customer experience
• Supporting the Service department with the booking of customer vehicles in for service, maintenance and repairs liaising with the workshop team to manage daily workload.
• Ensure all aspects of the aftersales processes are carried out effectively and to the manufacturers requirements, this will include retail, internal and warranty jobs.
• A full and valid UK driving licence will be required

This is a dual role and the ideal candidate will have previously worked as a Service or Parts Advisor and looking to take their first step into management.

What we offer

• An excellent salary
• Bonus earning opportunities
• Company car
• Company Pension Scheme
• 30 days holiday inc. stats increasing with long service
• Manufacturer training and development programme
• Permanent employment Mon-Fri 8am-5.30pm, Saturday rota 9am-1pm
• Based in Bangor and Newtownards

So what are you waiting for?

Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement.

Mervyn Stewart reserve the right to expand the criteria to aid shortlisting. The application will close when we have received the required quality or number of applications.

Required Criteria

• A full and valid UK driving Licence
• Excellent customer service record
• Minimum 2 years' experience in an Aftersales department within a franchised car dealership
• Effective operation of Dealer Management Software
• Demonstrate ability to be a great team player
• Great communication skills

Desired Criteria

• Knowledge of Warranty Procedures
• IT skills

Skills Needed

Audit Regulation Awareness, Establishing Rapport With Clients, Planning & Scheduling, Prioritisation, Data Entry and Basic Computer Skills, Ability to Identify and Anticipate needs, Keeping People Informed, Building Teams

About The Company

Welcome to Mervyn Stewart one of Northern Irelands most established family run car dealerships.

At our award-winning dealerships in Belfast and Bangor we represent Skoda, Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include rental, Motability, fleet & servicing and maintenance.

Our range covers a broad spectrum of cars to suit all needs, petrol, diesel, electric or hybrid and our highly trained and friendly sales team make purchasing your new vehicle as easy as possible whether that be physically in one of our showrooms or online.

Company Culture

At Mervyn Stewart we are a locally owned family business on the lookout for talented, innovative and ambitious individuals to join our team.

Mervyn Stewart jobs offer opportunities across a broad ranges of disciplines with great career development.

We continue to grow as a trusted independently run automotive company in Northern Ireland. Mervyn Stewart works in partnership with 3 manufacturers Skoda, Suzuki and MG across 3 locations and 1 other location selling only premium used vehicles at Mervyn Stewart Select with our head office based in Belfast.

At Mervyn Stewart we focus on detail, on customer service, on value and respect for the employee not just the customer.

Company Benefits

Vacation/Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Open office, Competitive salary, Long service recognition, Perks Card

Salary

£30,000.00 - £32,000.00 per year