Employee Relations Advisor

Team HR

Location Holborn Office

County Central London

Ref # 18604

Closing Date 03-Mar-2023

Are you an expert in Employee Relations (or as we call it at Metro Bank, Colleague Relations)? Are you passionate about coaching, developing and supporting leaders on the full range of colleague relations queries? Can you be balanced and pragmatic in your advice, considering business risk and colleague experience? If yes, then we may have the role for you!
As a specialist Colleague Relations Advisor here at Metro Bank, you will provide expert training, guidance and coaching to leaders across the business on everything colleague related, whilst championing our values and culture. The successful role holder will be a primary contact for colleagues and leaders, and will use our people policies to support with colleague relations cases and general questions. You will work with internal stakeholders to review and update our people policies to ensure we are compliant, alongside creating innovative policy to ensure we have an attractive Colleague Value Proposition.
Depending on the team, most of our roles offer hybrid working. Ask your recruiter for details for this role.
So what would you be doing?...

• 
  You will be a first point of contact for all colleague relations questions, using our people policies you will provide expert advice and guidance
• Coaching and supporting leaders across the business on all colleague relations matters
• Directly supporting and leading on our most complex and high risk cases, making sure that you manage and mitigate any potential risks
• Drafting, updating and reviewing our people policies, working with other teams and stakeholders across the business to introducing new and innovative policy and guidance
• Regularly delivering training to our leaders to improve their capability in supporting their teams in line with our people processes and policies
• Using data, identify colleague relations trends and issues and take action to implement improvements

You need to be this kind of person…

• 
  Passionate about providing unparalleled levels of service and convenience for customers
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
• Care about doing a great job and exceeding expectations with the quality of what you do

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things...

• 
  Naturally you will need to bring prior experience in an Employee/Colleague/Industrial relations role, or experience in an HR/People Team role which includes a significant employee relations focus
• To compliment the excellent expertise of our current Colleague Relations team, we are looking for someone with good experience in policy oversight, development and review
• You will need to have the capability to give expert advice and guidance on employee relations to leaders of all levels across the business, being comfortable to challenge appropriately
• Naturally you will also have good working knowledge of UK employment law
• You’ll work in a supportive team and department, but you’ll enjoy working independently and using your initiative
• We need you to be flexible - this role may require travel to various Metro Bank locations from time to time – we’re happy to be flexible but we’ll need you to be as well
• You will need to have excellent communications skills, both verbal and written
• Finally, you will also have the ability to work in a fast paced environment, prioritising various requirements whilst delivering great service to colleagues and leaders

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that we will close a job earlier for applications if we are inundated with amazing candidates.. Good luck!