Statement Application Operations Manager

Team Brand & Marketing

Location Holborn Office

County Central London

Ref # 19201

Closing Date 06-Jun-2023

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.
What you will do:

• 
  Manage the end to end delivery of statements ensuring our customers receive their statements on time
• Liaise with internal stakeholders to ensure their requirements for statement changes are captured and planned through to production with minimal impact to our customers and business processes
• Manage escalation for general statement & letters issues across the Bank
• Manage the day-to-day of the 3rd party vendors that are used for supply, printing and production of statements and letters. You will need to liaise with these vendors to ensure successful delivery of statement related changes on time and within budget
• Avidly look for opportunities to improve processes and reduce risk
• Manage your team providing outstanding customer service while adhering to risk and control processes

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What you will need:

• 
  Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• Ability to manage and co-ordinate day-to-day activities to deliver letters and statements
• Can manage and motivate a team
• Brilliant at managing stakeholders both internally and externally
• Experience translating change requests in to requirements for technical teams
• Demonstrate operational excellence by making sure that controls are in place and KPIs are being met
• Experience in identifying and implementing improvements to processes and approach to contribute to business objectives
• Management experience leading specialists
• Able to understand and direct the resolution to a wide range of issues & incidents

Our promise to you…

• 
  We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!