1st/2nd Line Support Engineer
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Position Overview & Specifications
As part of our expansion an additional 1st / 2nd line IT Support Analyst is required to join a busy IT team based in the Warrington area where you will provide 1st line support by email and phone as well as configuring and setting up user accounts in Active Directory and 365 environments. The 1st line support Analyst will be responsible for maintaining IT systems across our customers businesses and providing solutions to any issues that may arise. Candidates with experience working in busy IT support roles would be well received.
MFX Systems Ltd requires an experienced 1st Line Support Analyst to join the team for a new permanent position. As the 1st Line Support Analyst, you will be required to:
- Provide 1st line user support by phone and email
- Set up new IT equipment (PCs, iPhones, printers, and monitors)
- Diagnose faults
- Configure hardware and routers
- Update documentation
- Configure and set up user accounts In Active Directory in 365 environments
The IT Support Engineer should have the following skills or experience:
- A minimum of 2 years’ experience in an IT Support role
- Able to identify and resolve technical issues
- Support of Microsoft Windows 7,10
- Support of Active Directory
- Support of Office 365
- Windows Server 2016/2019
- Excellent communication skills
This is an excellent opportunity for anyone with IT/1st line support experience to work for a great company and to develop your career further.
Job Types: Full-time, Permanent
Salary: £23,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- IT support: 2 years (required)
Work Location: In person
Reference ID: MFX Dartford
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for 1st/2nd Line Support Engineer roles across MFX Systems Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,000 - £28,000 bracket, including retirement vesting and health parity.
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