E-Commerce Merchandising Coordinator

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! "I feel really lucky to be surrounded by such a great team. I’m not only grateful that they’ve helped me achieve my goals, but also that I can give them a place where they can achieve theirs." - Michael Kors - Kors is always interested in hearing from talented, globally minded individuals who enjoy working in a creative environment, then #korscareers would love to hear from you! We have an exciting opportunity for a Digital Commerce Coordinator in our London office. Department Overview: The Digital Commerce team sits in E-Commerce and looks after site optimization through Site Message/experience and Customer Journey – Managing the Content, Navigation & product lifecycle. Focusing on commercial gains and key brand moments, detail-oriented team with strong organization, communication and management skills, able to work well to deadlines in a changing environment and perform multiple tasks effectively. You will report into the Digital Commerce Manager and support the site merchandisers to effectively manage all product upload activities for the websites. And ensure that all products are merchandised within the correct categories, and commercially presented online. What You’ll Do:

• Support and implement site merchandising strategies based on collective evaluations of defined KPIs, to agreed timescales.
• Coordinate with cross functional teams to gather all necessary data for product to go live and coordinate EU-only merchandise with US partners to ensure all stocked products are online in time and in full.
• Manage tracking documents for product not on site, communicating and following up on any delays or missing information to ensure the timely launch of newness to the sites.
• Support the site merchandisers to effectively manage all product upload activities for the websites.
• In partnership with the site merchandisers, ensure that all products are merchandised within the correct categories, and commercially presented online.
• Complete weekly website reviews and audits to ensure the highest standards of excellence, consistency and optimised performance across all sites and channels
• Support with continual review of customer experience highlighting improvement opportunities across all aspects of the user journey and user experience
• Continually collaborate, share best practice and identify conversion driving opportunities.
• Support with daily and weekly reporting against site metrics and key KPIS, ensuring actions can be take each week to drive incremental conversion and therefore sales opportunity
• Review trade actions with all departments & provide weekly trade summary to E-com team & wider business.
• Produce ad-hoc and post event analysis of all site’s key activities, identifying actionable insights

You’ll Need to Have:

• At least 1 years of experience in an e-com site merchandising role ideally within an international retail environment
• A degree or equivalent experience in a relevant subject area
• Strong analytical and numerical skills
• Experience in managing web-based analytical tools (Ideally Adobe Omniture)
• Good PC Skills – Excel, Word, PowerPoint

We’d Love to See: Behaviours are important to help us deliver our purpose, and our goal is to ensure behaviours are present in everything we do. Trust and Support, Inspire and Empower, Innovate and Collaborate

• Team player with a positive 'can-do' attitude
• Highly organised with excellent attention to detail
• Ability to multi-task and meet simultaneous tight deadlines
• Results driven
• Confident communicator, both verbally and written
• A problem-solver who can confidently present options to resolving issues
• Passionate about ecommerce and the customer experience
• Energetic and enthusiastic – has a sense of urgency
• Excellent communications, interpersonal and time management skills with the ability to quickly build effective relationships

MK Perks:

• Our purpose is to make all employees and customers #FeelGreat with Michael Kors. When you join our business, we want you to feel like a valued member of the team from Day 1. To make your journey enriching with us, we offer –
• Cross-brand Discount
• Exclusive Employee Sales
• Paid Parental Leave
• Generous Holiday Schedule and Vacation Days
• Internal mobility across Capri Brands (Michael Kors, Jimmy Choo, Versace)
• Hybrid working (3 days a week in the office)
• Flexible working hours
• Thrive Wellness Program
• LifeWorks Employee Assistance Program
• #FeelGreat program that include the following pillars: Connected Communities/Inspired Innovation/ Responsible Future/Meaningful Experiences
• Pension Contribution
• Season Loan Tickets
• Enhanced Maternity and Paternity Pay
• Private Health and Dental
• Gym Discounts

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V