Clerical Officer - Therapy Booking

Would you like to join a supportive, award winning team, and play a key role in helping patients to access our services? Then we have the perfect job for you!

We are looking to recruit an experienced member of staff to our Therapy Booking team, based at Infinity House on Crewe Business Park. The team help patients to book & amend their appointments for our therapy services within CCICP, and therefore play an integral role in the day to day operational running of those services.

As a member of the team, you will be responsible for receiving and making calls to patients and their families, making and amending appointments, inputting data into our clinical system, uploading referrals, and liaising with members of our Multidisciplinary teams. We are looking for candidates who have experience of working in administrative roles, who have excellent communication skills, and demonstrate the ability to work as part of a team.

You will be supervised by our experienced and supportive team leader, as well as the rest of our friendly and welcoming team.

If this sounds like the role for you, please do not hesitate to contact us. We look forward to hearing from you soon!

• Receiving and making calls to patients / their families / carers
• Making and amending appointments on the EMIS Web system
• Uploading referrals on to the EMIS Web System
• Reading and responding to emails
• Administration tasks including photocopying, sending letters, ordering of supplies
• Liaison with members of the MDT
• Peer supervision and support with other colleagues
• Sort, distribute and action incoming mail
• Manage outgoing mail
• Maintain the work area in a clean and tidy manner
• Prioritisation of workload on a daily basis

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

The main roles and responsibilities of the role are listed in the detailed job description and person specification